Josh
No communication, delays, and poor information
After my follow up, it took 3 weeks to get a prescription shipped out. Billed for the script with no shipping info, took 2 days to hear back from my portal inquiry. Was directed by the NP to check the website for information and videos where were impossible to find. Customer service, communication, and clarity of service is terrible. I regret starting with Henry Meds
Response from Henry MedsJul 4, 2025
Thank you for your review. We take all feedback, especially negative feedback, seriously and always try to use it as a tool for improvements. Again, thank you for your time, this is clearly not the kind of experience we wish for any patient to have with Henry Meds. A representative from Henry Meds will be reaching out to further address.