Henry MedsReviews of henrymeds.com

I gave two stars only because of the thorough consultation and informed that I should expect my shipment in a week or so. After that, no follow-up message about my shipment or tracking information. I called 3 business days later just to check to make sure I didn’t miss any emails/calls. But I learned that my shipment was delivered that very day 4/23/24 but not to me. The delivery was indeed faster than I expected but no information at all. The next day, 4/24/24 I decided to check with my neighbors and security, while I was talking to security personnel, I found out that it was signed by security and kept at the security booth (not refrigerated). At that moment the same FedEx guy pulled up for more deliveries and said he never attempted to deliver my order to my address due to driveway construction in my complex, so he dropped off all deliveries with security. He stated he could return the package if I refused it. I said yes, and the security guard who signed for the package on 4/23 gave him the package. I informed Henry Meds of all that happened and asked that they reach out to FedEx to confirm or have the “unknown” pharmacy (shipper) confirm all that happened. Instead, all Henry Meds wants me to do is to sign a DocuSign that states “to confirm that you did receive the medication in a damaged (warm) state, for documentation purposes” to get a no-charge replacement. I said I couldn’t sign such a document because I never received the medication (the security guard did) and cannot lie by signing that “I did receive the medication in a damaged (warm) state”. That is a false statement and neither did I touch the package to confirm if it was damaged or warm etc. The only other option they gave me was the cancelation of all orders instead of verifying with FedEx so they could replace the shipment. Maybe the medication could be good but how do I know? I never got any ounce of information from the “unknown” pharmacy or Henry Meds (ex. when shipped, how long it can be outside in a room or outdoor temperate, etc.). Also, I cannot pay $449 and inject medication that is left outside the required temperature over 24hrs in myself. Henry Meds needs to do better with communication. This could have easily been avoided. Shipment Tracking and pharmacy names should be shared. No patient should be left in the dark after being charged.

I tried HenryMeds not realizing the subscription was monthly. I thought the subscription meant they would automatically charge you for a new 10 week course every 10 weeks. Instead they charged 400.00 per month even though it took me 10 weeks to finish the medication - making my course of treatment almost $1200.00. That’s crazy so I went back to the online clinic I usually get my sema from where you pay for your order, it lasts you however long you want it to last (smaller or bigger doses) so you can control how often you’re charged for a new course of treatment. It helps me to afford it at all. If I had to pay HenryMeds price of 400.00 per month even though I could make my dose last almost 3 months …I could not afford it at all. Thankful for the companies that consider that when they develop their “subscription” packages. HenryMeds was fine, I just can’t afford them. PS - My reply to HenryMeds reply: Let me clarify - nowhere did I insinuate I was “mislead”. In fact, if you listen to the recording of my phone conversation when I called to ask why my card was charged another 400.00 3 weeks after the first charge I clearly state verbally I obviously did not READ the fine print when I signed up. My idea of the subscription was being charged and sent new meds every time I finished the meds so I would have no break in treatment. That is not how your subscription works. That’s not your problem, but I do wish HenrysMeds offered that - I would love to continue using your site. I had no other difficulties with HM.

I have not had a great experience with HenryMeds . I was billed the 297.00 and had put med on hold as I had some. I called and spoke with customer rep 3/18 to ship med. I called today, spoke with 3 customer reps without a resolution or date med would be sent. I asked for a Supervisor to call me. Still have not heard anything from HenryMeds re: med. Asked for refund of money if I didn’t get answer. We’ll see if I get refund. As of 9 pm tonight no email for update - no call from Supervisor- no refund. 3/26-called and spoke with Alysha.She said her manager emailed me an update…I received no email. Still waiting!

I had not received any follow ups.

I joined and paid for the treatment plan on February 5th, I received the paperwork to get my bloodwork done on February 7th and scheduled for the first available appointment with Quest on February 8th. Received my test results from Quest on February 9th. I scheduled my Lab Review appointment with Henry Meds for the first available which was February 16th. I received my medication via UPS on February 26th. I tried it out for 1.5 weeks. I put in a request to cancel but was denied and charged for the 2nd month. They offer a 30 day guarantee but the catch is that it is impossible. As of today, I have paid for 2 months, used 2 doses of treatment, and now they finally canceled my treatment plan and said I will not receive the 2nd months prescription. The doctor was nice but the practice feels like a scam. UPDATE: Customer service reached out to me with an apology and an offer to make things right.

I am a new customer and have received no information as to where my prescription stands. I had my 1st appointment 2 weeks ago and the pharmacy still has not processed my prescription. There is no easy way to find out what is going on, other than sending an email. No reason has been given for the delay. There needs to be a phone number or some additional ways of communication other than email.......I am frustrated and may seek another platform for further medication.

My provider ordered oral semglutide for me on February 14, I received no confirmation or other communication. On my account, the status shows as “submitted to pharmacy” but no other update has been provided, despite the 14 days. Most importantly however, the company CANNOT BE REACHED. The number provided (and cited here on Trustpilot) doesn’t actually work. Emails have not been responded to. Your “provider” cannot be contacted for questions. Whoever orders has to do so at their own peril and just hope for the best that the drugs will show up and all goes well.

Found ad on Facebook. Went to website to sign up. had to submit a copy of my driver license (scarey) esp. with all the websites being hacked and info. stolen these days. Took 3 days to get an online face to face appt. now being told 5-10 days for shipping. It's been now 7 days since consult.