Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
henrymeds.com
Website
henrymeds.com
Category
Medical Specialists
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Well I paid 249 on may 15th but decided I wanted the shot instead of the pill so instead of charging me 48dollars to make it 297. I was charged another 297. I would like the 249 put back into my account
Response from Henry MedsMay 28, 2024
A representative from Henry Meds will be reaching out to address any issues/concerns.
DP
Debra P.
No support for pharmacy issue
It took 3 weeks to get my first delivery. Once I got the shipment of 3 vials labeled 1 ml each i should have had enough for 2 months however the vials did not contain the labeled amount and I ran short of medication by 2 weeks. Henry Meds was no help in resolving the issue. In order to even pay for an additional vial I needed to schedule a telehealth appt, the first available was 2 weeks out. I have no choice but to do without until my next shipment and hope the phatmacy they use actually fills the vials this time.
Response from Henry MedsMay 26, 2024
Thank you for the review. A representative from Henry Meds will be reaching out.
SD
Sandra D.
Sour experience
Since you have to pay when setting up your appointment, I paid in advance. No problem. However, a few days later, there was a sale. I called before my appointment to see if I should cancel and reschedule to get the discount. I was told to call back after the appointment to get the discount. Guess what? The representative I talked to after the appointment, needed to ask a manager or I don’t know what. But no discount. The consultation went fine, and that’s why there are at least 2 stars.
I opted for the highest priced option, and are other companies offering the same medication for a lesser amount. My friend recommended this company, and based on other reviews, I thought it would be great, but, it’s starting out bad when I was tricked into continuing with the appointment, even though the first representative knew I wouldn’t be given the discount. While writing this review, I just talked myself into cancelling. Hopefully I can get a full refund, but probably not, with what I’ve experienced already. I just don’t have faith in a company who lied to try to keep my business.
Response from Henry MedsMay 25, 2024
Thank you for the review. A Henry Meds representative will be reaching out to address your concerns.
CT
Cynthia T.
Everything went well except for…
Everything went well except for communication for follow up questions. I left a message for a NP or PA to call me back regarding my 1st shipment and I still have not heard back from anyone 3 days later.
Response from Henry MedsMay 24, 2024
Thank you for the review. A Henry Meds representative will be in touch.
MS
Mike S.
I have a simple question on my dosage
I have a simple question on my dosage. Consultant told me to take one pill at night before bed. I received my
medication and the label said take at least 30 minutes before drinking or eating. Want to know if I received the right meds and if so, can I take them before bed. I have called 4 days in a row to get this answered to no avail.
Response from Henry MedsMay 24, 2024
To ensure you receive the correct guidance a Henry Meds representative will be reaching out.
We're here to help and ensure all your concerns are addressed. Thank you for your patience.
WI
William
No communication
No communication. Over a week after appointment, website just says submitted to pharmacy. Can’t contact anyone.
Response from Henry MedsMay 24, 2024
Thank you for the review. A representative from Henry Meds will be reaching out to you.
AT
aya T.
The doctor I spoke to was rude and rushing
The doctor I spoke to was rushing through everything and was quite rude and unable to (or actually it felt more like she couldn’t be bothered to) explain a few things I asked about. I was shocked.
Response from Henry MedsMay 22, 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit didn't meet your expectations. We take all feedback seriously, and we appreciate your honest feedback.
We deeply regret that you felt rushed and that your concerns were not adequately addressed during your consultation. This is not the level of care we strive to provide, and we apologize for any frustration this may have caused.
All feedback posted here will receive a response from a Henry Meds representative.
FC
Fernando C.
Delayed responses and prescription…
Delayed responses and prescription refills.
They were supposed to send you a form to request the refill, but they never did. I contacted them when I had about three weeks left on my original supply. They sent me the form, which I filled out on the spot. More than ten days later, it has not been processed, even though they already charged me for this month's "service". I will certainly run out of medication before and if I receive the prescription refill. I would look for more reliable sources. They seem quite amateur.
Response from Henry MedsMay 16, 2024
Thank you for your review. We take negative feedback seriously, and always review cases in depth when it occurs.