Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
henrymeds.com
Website
henrymeds.com
Category
Medical Specialists
Location
Dover, Delaware
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Unsure yet. Very expensive so far for only an appointment.
You get charged for 2 months before you get the first bottle. Over $500 but nothing to show for yet. Not sure how I feel about this. The marketing seems misleading now.
Response from Henry MedsJun 16, 2024
We have requested additional information to better assist. Trustpilot will send you a request to provide some additional details, please respond. Thank you!
AH
Ariel H.
Updated rating after a week and no word from HM
*EDIT*
It’s been a week and I haven’t heard a word since. I took my rating from 5 stars after my initial appt to 2 stars for the lack of communication and customer service. It’s okay if it takes a while, I’m patient, I just don’t appreciate no communication about it whatsoever.
No prescription yet, just leaving a review for the NP I spoke to. It was an amazing experience. So many options, so informative and she was so so kind. I left feeling so confident in our plan and I’m so excited to start my semaglutide journey!!!
Response from Henry MedsJun 11, 2024
This is amazing feedback to receive. The Henry Meds team prides itself on excellent care, and we are always happy to learn when we achieve this.
KK
Kimberly K.
Still haven't received my medicine or…
Still haven't received my medicine or at least delivery information
Response from Henry MedsJun 7, 2024
Thank you for your review. Our goal is to ensure that all clients receive their medication within 8-10 business days after their intake appointment. Any client that experiences a delay beyond 10 business days, please contact us at [email protected] or call (909) 787-2342. We appreciate your feedback!
KJ
Karla J.
My meds arrived warm
My meds arrived warm, and after calling them I have had many delays and still have not had my new shipment sent.
Response from Henry MedsJun 3, 2024
Thank you for taking the time to share your experience. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.
SH
Steve H.
The product is good. The service is NOT
The product is good, but the service is terrible. Appointments are not always kept. May take a week or two for another appointment, then when you finally get appointment (that lasts 2 minutes) they ship product but takes a week or more to receive.
If the problem was just once or twice, I could understand, but I have been using now for over 6 months, and I would say 50% of the time there is problem. I am ready to take my business elsewhere.
Response from Henry MedsJun 3, 2024
We have requested additional information to better assist. Trustpilot will send you a request to provide some additional details, please respond. Thank you!
JW
JoDee W.
Disappointing Appointment Experience
I scheduled a telehealth appointment with Henry Meds, with the earliest available slot being a week out. On the day of my appointment, I logged on 10 minutes early and waited. After close to 40 minutes of waiting, I decided to call customer service, only to find out that my provider had canceled the appointment due to unforeseen circumstances. However, no one reached out to inform me of the cancellation, leaving me waiting on my break from work.
I rescheduled and made sure to log on 10 minutes early again for the second appointment. Unfortunately, I waited another 30 minutes before a provider finally came on to speak with me. I understand that unforeseen circumstances can happen, but better communication and consideration for the patient's time are crucial. I hope Henry Meds can improve their scheduling and notification processes to avoid such issues in the future.
Response from Henry MedsJun 2, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with your appointments. Your feedback is important, and we appreciate you bringing this to our attention. If you have any further questions or concerns, please reach out to Care Coordination at 909-787-2342 or [email protected]
CU
customer
Shame On You for Not Having the Standard Dosage and Charging More to Get It
Impressed with the meeting, but unhappy with Henry Meds. There are two areas I’m unhappy with your company.
1.) other companies dispense the medication in the pens. We have to setup and use syringes.
2.) Bigger issue is that Henry Meds dosage is too low but we’re paying as if the “standard” dosage is the real standard dosage. Wegovy’s standard dosage is 2.4 (milligrams ?). Once we get up to the Henry’s “standard” dosage it is the equivalent of 1.0 to Wegovy. No wonder some people are having little to no results. I was told that I could get a higher dosage if I paid an additional $100 but I was so surprised that I forgot to ask what dose that would result in. I assume it would be double Henry’s current standard which would be the equivalent of 2.0 to Wegovy.
So, in order to get close to a true standard dose, the cost wouldn’t be $297 per month it would actually be $397. I chose Henry Meds because of the cost but you were not up front about your dosage and upcharge. Shame on you. I should have gone to Ro.
People are probably not getting any results because you start them so low for such a long time culminating in a non-standard low, low amount of 1.0. Your first dose, for a month, is the Wegovy equivalent of .25. Second dose, for a month, is equivalent of .5. Third and standard dose is 1.0 versus 2.4.
I can understand wanting to start low to reduce side effects, but the dosage is too low compared to the standard, Wegovy. And you don’t disclose this on your website. By the time we have invested time, money, and hopes for success, you’ve roped us in to paying you an additional $100 a month to get close to the real standard of 2.4. This is a red flag for your patients. Shame on you and bad for your long term success for your start up.
I am going to try this since I‘ve already paid. I’m hoping that I won’t need to pay the $100 extra a month since I’m on a fixed income.
———————
Henry Meds has replied that the information (dosages to extra cost) is in their FAQ section of the GLP-1, I scoured the whole section and finally found it. This is way too buried since all over your website it says that you have no hidden costs or extra fees, that the cost is $297 a month. You should say “starting at” to be transparent so we know that we need to search further (and search, and search) for your true costing. I knew I wanted Semaglutide and went directly to that section.
Too many people are going to do the same - go to their respective area and rely on your websites promise that there will be NO additional fees.
Response from Henry MedsMay 31, 2024
Thank you for the review. We do try to be as transparent as possible in making it clear that the GLP-1 medications utilized in our treatment plans are compounded versions, and thus arrive in a vial with syringes to use for the injection. You will not find an image of the plastic pens used by the brand name manufacturers anywhere in on our website nor in our advertising. Additionally, many people do not need to go higher than 1mg/week with semaglutide to achieve success. As a telehealth business, Henry Meds adheres to a conservative dosing protocol as client safety is paramount. The FAQ section at the bottom of the GLP-1 weight management plan clearly lays out our dosing plan and associated costs for those needing a higher dose.
VE
Vicki E.
Still waiting on my first prescription…
Still waiting on my first prescription since the 16th been 2 weeks may cancel try elsewhere thinking their a scam
Response from Henry MedsMay 29, 2024
Thank you for the review. Our goal is to ensure that all of our clients receive their medication within 8-10 business days from the appointment. We will reach out to you directly to get this resolved ASAP.