Henry MedsReviews of henrymeds.com

Pharmacy and shipping has long delays going on 2nd week waiting for hormones.

They start you on a lower dose than any of the other companies, and they can't get their medication to you on time. Edit: If your priority was your patient’s health, you would get the medication to your patients on time so that their treatment is uninterrupted. Since you don’t do that, you are obviously lying. When I told the provider I would go to another company if they didn’t raise my dose, they raised my dose, so perhaps that is also a lie?

It’s been a very long time since I accepted the changes to my new meds plan and despite being charged my medication had still not even been mailed.

Many problems with service. As a physician trained in TRT and prior successful treatment with T, I find their service both fraudulent and apparently lacking interest in providing appropriate care. First, you can only meet with an NP who does very limited labs- not enough to know if you actually need testosterone replacement or not, and missing many needed baseline labs, the NP refused to order the other labs even though they agreed they were necessary! They refused to prescribe T despite knowing it had been previously helpful because they wouldn't order the appropriate labs to see it was needed/appropriate and prescribed a poorly studied alternative that they refused to send anywhere but thier pharmacy. When I asked to not renew my subscription they said that if I did so they wouldn't allow the filling of the already prescribed medication. They refused to allow me to get labs done a few days early because I was going to be away for a month. Despite written reqest to ccancel ongoing charges, they kept charging me and refused to refund the amount. Clearly they are just chasing your $$$ and have little regard for patient care. Also be filing a complaint with the Medical Board.

If you need replacement medication plan on weeks of back and forth. Even after paying the fees and signing everything the support said was needed, it still wasn't enough. Going through weeks of no medication takes a huge toll on mental health. Henry Meds does not make it a priority to help those in this sort of situation. Save your time and go with another provider.

It has been a week since i reached out to Henry and the pharmacy about my prescription. The refill still has not arrived, but my monthly payment was taken. The only communication with Henry has been initiated by me.

I had a video chat to get new meds on Tuesday. The product has not even been approved by the pharmacy yet to be shipped. This will make over two weeks without meds for trt. The shipping needs to be much faster.

Better Business Bureau Rating is "F" and complaints are rampant and significant. Do a Better Business Bureau Serach for Henry Meds. It'll scare the poo out of you! As for Me- I am beyond frustrated and deeply disappointed with Henry Meds, a company that claims a commitment to delivering medications within 8-10 business days after an intake appointment. This promise is nothing short of a hollow marketing ploy. It took thirty days—three times their promised timeline—for my initial medication to arrive. To make matters worse, after my first fill, they let me run out of medication entirely, leaving me in a distressing and unacceptable situation. When I reached out to their support team, I was met with vague, robotic responses. They claimed my refills were "in process," but this excuse applied to all of my refills. I am now left without critical medication, scrambling to manage my health without the support I was promised. This isn’t an isolated issue—countless 3 and 4-star reviews echo the same complaint: pervasive delays in medication delivery accompanied by Billing issues. It’s clear this is a systemic problem that Henry Meds is fully aware of, yet they refuse to address it. Their response to these complaints? The same cut-and-paste platitudes, recycled for every frustrated patient. This shows a blatant disregard for accountability and a failure to prioritize patient care. Continuity of treatment, a cornerstone of any reputable healthcare service, is clearly secondary to their financial gain. Henry Meds’ inability or unwillingness to fix this ongoing issue is not just disappointing—it’s irresponsible and unacceptable. I strongly caution anyone considering their services to look elsewhere for reliable, patient-centered care.