Henry MedsReviews of henrymeds.com

I don't know if Henry Meds uses better pharmacies than their competitors (they can be using the same ones for all I know). And I wouldn't say they've been timely because they haven't. Some appointments haven't been kept on time by their folks and we've had to scramble to make sure meds have arrived on time. I go on the road for weeks at a time so this isn't just about missing my dose for a day or two. It's along the lines of why bother paying for this service if I can't use this stuff when I'm supposed to. And I haven't heard back from customer support on their web page. But man, their representative on Facebook Messenger is on top of their game. They made sh@t happen. They got back to me in a quick turn around with answers or solutions. I sent back a "thank you" at 3 am (I work nights and wanted to make sure I got back an acknowledgement in) and they responded to that within minutes. Does this person even sleep? "The Messenger" is the reason I stayed with Henry Meds and I was set on leaving (initiated my cancelation on the website so that may have taken a year) but "The Messenger" impressed me. Listen, a lot of places will fall short of my expectations, I can be anal. But "The Messenger" is definitely one the best "go to" persons I've ever encountered.

The doctor telehealth was fine. What was not ok, was when I agreed to change the prescription, and had to ok it. It said i owed and was due today 148. After I had already paid that, and it said I had a refund. Well I called and the guy said yup go ahead and do it it will only charge you 148, and it charged 297. He knew it would, and he was snarky about. He knew, and I think that it was was deceiving.

You committed to delivery by July 3, it’s now July 5 and order hasn’t shipped

HenryMeds appears to be a budding organization with the potential to become a reputable company. Regrettably, I found myself caught up in their developmental phase. Nonetheless, they did acknowledge my feedback and rectified the situation. It is my hope that my experience will contribute to their growth as a company.

I'm only just starting my 4th week - the medication is working and arrived quickly so very happy about that. For the price I wasn't expecting high end service, but surprised i didn't even get a follow up email to check in on how things are going yet. My provider said there would be a check in and follow up virtual visit at around 30 days. Not correct. I contacted customer service and found out, no one is going to reach out to me until a little before 2 months in. For effective meds mailed to your house it's a great price. Just bare bones service. Similar low-cost providers like goodrx, has a thousand times better service, so i guess i was expecting a little more with the service.

The PA interview was great...once I got it. They cancelled once and I had to reschedule. I received an email the morning of the interview and the time was omitted (I knew the time but it would have been helpful). Then I received a text 4 hours before my interview. I thought 'okay they had a cancellation or maybe I had the time wrong'. I called, was left on "hold" waiting for the PA to take my call. Lucky for me she finished a call early and took mine.

My experience was great for the first eight months. Labs, doctor meetings, prescriptions all went very smooth. Suddenly my prescription delivery is delayed so I'm missing product for the second week in a row. I have called twice and spoke with someone but not feeling the sense of urgency I would like. Being on TRT for 8 months will have stopped all normal production so now my levels will plummet without it and my understanding is that can have other side effects. I would expect product to be overnighted but don't think that is happening.

Signed up for oral/sublingual Tirzepitide. They start you at 3 mg, then 4mg second month. Neither worked at all, I actually gained a pound. Took 15 days after giving credit card to receive prescription. I wonder a lot about their compounding pharmacy, I should have felt something more for $500!!! Wasted money, went with different company, better known pharmacy, started at 5 mg injections. Easy cancellation with HenryMeds at least. And yes, I could have gone with a higher dose for another $100/month! No thanks.