Diane
The Billing is sneaky
I liked the provider who helped me but I kind of had to ask several times about how i was getting charged. It looked like i would receive and be charged for just one month of medication. But the way they do it is they send you two months worth of medication but charge you just the first month upfront and will kind of surprise bill you for the second month; you're committed to it because you already received the meds. I had to ask her a couple of times and she seemed just a tiny bit irritated that I wasn't totally clear on it.
Response from Henry MedsAug 22, 2024
Thank you for taking the time to share your feedback. We are sorry for any confusion or frustration with the billing process. Our goal is always to be transparent and clear about charges, so we sincerely apologize if that wasn’t the case here. We never want clients to feel surprised or unclear about the billing.




