Henry MedsReviews of henrymeds.com

I've paid this company in advance for there Services. And here we are a week later and I have even seën a Provider. Starting to believe this is a scam.

I was a patient for 2 years, then one day things changed- the providers became pushier and less professional. My last provider pressured me into pre-ordering $3k worth of medicine because of an upcoming shortage, there was never a shortage. Then they refused to provide a letter necessity and I am unable to get this reimbursed through my HSA. This company is a total scam, do not ever use them! ***update- they reached out to me and nothing is being solved- do not use them!

This sould be a 0 stars. This company is a ripoff. They don't tell you the medication is for 2 months they just charge you again on month 2 with no more medication and there is no way what they sent originally could possibly last two months.

I have utilized Henry Meds for approximately 6 months. During the 1st month, I completed a blood draw to check my trt lvls (TRT 392). The consulting provider stated she would like to see my levels between 800–1000, which I thought was high, but I agreed and was prescribed TRT-E 200mg. At the end of the 3rd month, issues began. I called ahead to verify that a blood draw request had been submitted to avoid a lapse in my prescription. When I arrived at Quest on Mon, the request had not been sent, resulting in a wasted visit. 3 days later, the request was finally processed, & I repeated the test that Friday morning TRT 394. Quest then made an error with the draw, requiring a 2nd test. The 2nd blood test showed a level of TRT 400. Day 25 The provider stated that my blood count was high and that I would need to donate blood before receiving a new prescription. I completed blood draw at the end of the 4h month, yet no new prescription was issued—although payment was still withdrawn from my account. In the 5th month, after everything had been resubmitted, a new prescription request was filed 17 days into the month. By day 20, I called to ask why my prescription had not arrived & was informed it had been sitting with the pharmacy for 4 days. By Monday, day 24, I requested to cancel my service but was told I could not because of a one-year agreement. Payment for the 5th month was still taken out, and my new prescription (TRT-E 200mg) did not arrive until day 28. In the 6th month, I again called to cancel and was told billing would follow up by email. The follow-up email repeated that I could not cancel due to the one-year agreement. To date, I have requested cancellation once by phone and twice by email, and each time I have received the same response. I have dealt with repeated delays, and continued billing despite inconsistent service.

My. Renewal has been late most times. They can’t seem to schedule blood work and follow up appointments far enough in advance. How hard is that to do? I’m going on 2 weeks late this time

Criminals. This place only wants money. They lie about upfront fees and force GLP-1s on you because they are more expensive. They will require argument back and forth in order to cancel. BE VERY AWARE that you'll likely have to go through your bank and cancel your card to end the nightmare.

Read my previous reviews. This place is a scam of a business. They lack customer centricity and are even worse clinically. I’ve been asked numerous times for additional details to get no additional help, and now their customer service team won’t respond. I’ve been waiting weeks. Go anywhere else, do not use them. Clearly based on their lack of response to me they are not genuinely committed to making any improvements. I will continue to post my experience across all possible platforms to save others from this.

Things were good until my 3 month follow-up. First of all they didn’t notify me that I needed a follow up and then misinformed me that I was getting another shipment of medicine. The net result for me was quitting TRT cold turkey for nearly 6 weeks. Numerous communications with support and my provider didn’t seem to light a fire under anybody. Seems to be a significant disconnect between the providers and the medical assistants, at least in my case. They’re not agile enough in being able to recognize and correct situations that may have fallen through the cracks. It creates a burden on the patient that’s unwarranted.