Kathy W.
Had a confirmed email for consultation
Had a confirmed email regarding a first time consultation. Original time was for 11:00 a.m. (that was the time Henry Meds said THEY were available to meet with me virtually (great, I’m good with that). On the day of the appointment, customers are asked to sign into Henry Meds virtually to make sure that electronics work on their end for the appointment. I logged on about 25 minutes ahead of time to make sure that the video and microphone were working properly. As it gets closer to the 11:00 a.m. time when Henry Meds scheduled me; All of a sudden I receive a chat message from a Henry Meds virtual associate that says, your appointment has been rescheduled for 1:45 p.m. (2.75 hours later). There was no warning. There was nothing sent ahead of time letting me know that the time needed to change. The APRN couldn’t meet with me at 11:00 because she had an appointment with someone else at that time is what I was told. Things happen, I get it and I understand, but they almost lost a customer because of their lack of professionalism regarding scheduling (everyone’s time is VALUABLE) and should be respected. It’s a good thing that I was working from home on that day, I could adjust my schedule and I could meet the 1:45 p.m. call with the APRN. It seems like such a small thing, but first impressions are important and Henry Meds needs to do better. Other than that, no issues.
Response from Henry MedsMay 21, 2025
Thank you for sharing your experience with us. We’re sorry to hear that your recent visit didn’t meet your expectations. We value all feedback and appreciate your honesty. We apologize for any inconvenience or frustration this may have caused.