Henry MedsReviews of henrymeds.com

the pharmacy took a long time to send the prescription . the prescription came a day later because of a fed ex delay and the meds were lukewarm warm

The visit with Dr was great. Very informative and helpful. The process to fill the prescription wasn’t great. Very delayed and the website isn’t up to date. Kept getting the same standard answer when I asked for help. Made the process disappointing.

I did have to wait a long time for my video visit to start which was disappointing because I have a limited lunch break. The PA talked very fast but because I have done this before I knew what to do. At first, I thought she was talking me out of it because she suggested I get a rx through my primary care and get the medicine direct, but she said she was just warning me that there may come a time we can't get it through them.

I am excited about using this product however, the company would not work with me and give me the first initial discount because I had already signed up several months ago, but then did not end up using the product.

The initial charge was reasonable. It was a “promotion” it worked pretty well after I upped my dose. It took forever to get the second batch and I didn’t know I would end up paying over 1,000. They said even though I stopped the meds I still was paying monthly for the subscription! Go figure. I finally cancelled last month but I’m still checking my card charges. I had a debit card on file. I will never do that again

I started with Henry Med and had a great experience at first—easy access to providers, smooth process, and everything seemed reliable. But once I started doing bulk orders, the problems began. My first bulk order took way longer than expected, and now my latest refill has been a complete disaster. A customer service rep mishandled my intake form, telling me they already had it and that I could ignore the one I was supposed to fill out. A week later, I was told I needed to meet with a provider. When I finally had the appointment, the provider was completely clueless and asked if the goal of our discussion was to switch to an alternative weight management plan—something I had never requested. Due to the delays, I reached out to customer support since I might not be able to receive my refill before an upcoming trip. While they were quick to respond, they were ultimately unhelpful. They assured me my order had been sent to the pharmacy/vendor, but when I contacted the pharmacy/vendor myself, they told me they hadn’t seen any new bulk order placed by Henry Med. I'd say Henry Med needs to rethink its vendor relationships and invest in better-trained outsourced customer support. If you rely on timely refills, be warned—this process might be unreliable.

Long wait to receive medication

My new address is 358 union ave..MT.VERNON NY 10550