cynthia K.
no delivery
i was to recieve medication over 2 weeks ago again they are giving me excuse about their pharmacy. i will allow one more week but if i dont recieve tracking number this will be canceled

Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.
Henry Meds (henrymeds.com) has 11,880 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Showing 873 reviews with 1 star · Clear filters
cynthia K.
i was to recieve medication over 2 weeks ago again they are giving me excuse about their pharmacy. i will allow one more week but if i dont recieve tracking number this will be canceled
Karen S.
Update on my Henry Meds experience: Did finally start getting my meds. The last three months have been fairly good. It does take them longer to ship the medication than it does for them to take my money - about 2weeks. And that would be ok if there was a way to track the order, but there isn’t. You can’t see the shipping information on their website and they give you no tracking number so it’s kind of wait and see. There was a longer delay than usual last month so I contacted them to see what the problem was and I find that I was supposed to have a follow up visit with the provider that no one told me about and they couldn’t ship the meds until after the visit…so by the time I could schedule the appt and they finally get around to shipping it, I will be without the medication for a month. Very frustrating! But I’ve lost 9 pounds and not ready to give up on them yet!! My experience started out as positive. It was easy to sign up and provider called on time, but it’s a week later and I still have not received my prescription. I tried logging into my online account but it says my email address is not valid. I left a message online 3 days ago and no one has responded. I tried calling this morning and had to leave a message because no one was “available” to take my call. Makes me think this was just a scam to get my $99. Live and learn☹️
Adrian W.
I really wish I read these reviews before I wasted my time!! You have to FIGHT to get them to give you a consultation. They DID NOT call me on the number they asked me to provide for the consultation!!! This is the WORST POSSIBLE EXPERIENCE!!! I'd rather pay the $250 per month to go into a local office. Never again!!
Nikki
It has been over 3 weeks since I paid for consultation and I am still awaiting delivery of my medication. I have reached out and was told an alternate supplier was going to be utilized. Poor customer service, although they respond to inquiries, they provide no updates, unless you ask, seems to me since its a delay on their end they would reach out to explain, but nope!. I used this service for convenience however it is not at all convenient. I am so disappointed, I was hoping to lose 5lbs before an event, and here i am waiting on a delivery. Highly disappointed. There was no issue with charging my card but I can not receive my paid product. Shameful So this is my update..... I was emailed by a person named Alex or a robot named Alex indicating my order has been updated to urgent and I should have a delivery by the end of the week, which I seriously doubt since there is no tracking information available. At this point I will cancel my debit card I use so I won't be charged in the future for invisible medicine. I will continue to update, but henrymeds.com needs to be aware this is bad business practice and a horrible way to conduct business. Bad reviews eventually result in fewer customers.
Melinda S.
Scam!! They took my money. I never received a call from a doctor or received any meds
Response from Henry MedsJun 30, 2022
Hello Melinda, our office has been reaching out to you for the last few days because the provider needs a valid state ID before they can render services, as is required by law. If you are able to provide that, please contact your care coordinator ([email protected]) and they will be happy to reschedule you ASAP. We've already issued you a refund in the meantime when we didn't have the required documents in time for your appointment.
Amanda W.
Never received a consultation, they took my $99.00 currently disputing with my financial institution. If the company was in San Francisco, why the area code 909? 909 area code (Riverside and San Bernardino). I should have seen it coming. Another red flag.
Response from Henry MedsJun 30, 2022
Hello Amanda, I’m sorry you were unable to connect with the provider, it’s rare when that happens but we do our best to resolve it as quickly as possible when there is a missed appointment. Our care coordination team reached out to you to try and help you reschedule but we hadn’t heard back and so have already issued you a refund as per our policy (we offer a full 30 day guarantee for all clients). If you ever want to reschedule please let us know and we’d be happy to continue to assist.
Caley H.
Henry meds is not real. It’s a scam. Don’t give them your money. The address on their website is actually a tax attorneys address. They call you from an unknown phone number at a time that was not your scheduled appointment. They don’t leave a call back number in the voicemail, he just says he will call you back. They take your money before you even speak to anyone. *Red flag * red flag * red flag * Just don’t do it, it’s fake.
Response from Henry MedsJun 13, 2022
I'm sorry to hear that the provider was unable to reach you at your scheduled appointment time. We refunded you after the provider was unable to connect for your appointment, which is our policy. Regarding our address, 580 California Street is a shared office space, which is maybe why you may have found other neighboring businesses with similar addresses. If you need any further assistance please contact me directly at [email protected] with the subject 'Manager Review', and I will personally review your request.
Courtney
Scheduled an a telehealth appointment twice and never received a call from a Doctor. They refunded my first $99 after I called and emailed to complain and just saw on my bank they charged me again this month!! No where on their website do they state this is a reoccurring monthly charge DO NOT give them your credit card information they will keep charging you can no DR will ever call you and receive ZERO meds in the mail.
Response from Henry MedsJun 13, 2022
I'm sorry to hear that you never received a call for your appointment, and that you were billed after you cancelled. If you could please email [email protected] with subject 'Manager Review', I'd like to personally review you case.