B.B.
Bait and Switch Guarantee
They claim a "no-questions-asked 30-day refund policy": this is an outright bait and switch lie. They start charging for your expensive subscription immediately from day 1, not when you receive the medication, not even when you have your doctor visit which takes week(s). With all the delays, it took EIGHTEEN days between the prescription to actually receive the medication. By the time I had tried just 2 weeks on the medication, they charged me for my "second month". By the time I called in this "30 day refund guarantee" (not well tolerated), they had charged me for my 2nd month and only offered to refund the 2nd month, not the first. The first which was wasted waiting for their doctor visit and medication delivery. I tried to negotiate with support, but they are very unhelpful and bend over backwards to justify their crooked policy. I am left with a large bill; their guarantee was a fake-out. A real bait and switch. Unethical. I would not use Henry Meds if you have any doubts at all about your tolerance in the medication - which you should. Their "money back" offer is actually a lie, and clearly, they make a lot of money maintaining the lie.
Response from Henry MedsAug 8, 2023
Thank you for your review. This is certainly not the type of experience we aim to provide.




