Why oh why did I not take note of the poor reviews! The coat arrived fairly quickly and looked to be good quality but when I got it out of the box I realised that it wasn’t lined so essentially it’s a cardigan! It was also a bad shape-too small on the body but long arms and hanging off the shoulders, I tried to return it but they rejected my request citing high import fees to return it to Germany. Instead they offered me 25% off and suggested I take it to a tailor to make it fit! This goes against their own returns policy!
I’ve now opened a dispute with my bank as this whole thing has cost me over £200. Do not buy from this company!
Response from hemi blurrSep 23, 2026
Hi Clare,
We’re truly sorry to read about your experience and understand how frustrating this has been.
We understand your concerns about the fit, the construction of the coat, and the handling of your return request. We will review your order, the return decision, and the previous communication linked to your case as a priority. We will also escalate this internally so our team can carefully check what happened and review the handling of your case in full.
Thank you for bringing this to our attention. We take concerns like this seriously, and we will make sure your case is reviewed properly with clear follow-up as soon as possible.
Kind regards,
Hemi Blurr
CI
cleo I.
Commande effectuée en décembre
Commande effectuée en décembre, jamais reçu! Une dizaine de mails envoyés aucune réponse !!
Response from hemi blurrSep 23, 2026
Bonjour Cleo,
Nous sommes sincèrement désolés pour cette situation et comprenons parfaitement votre frustration.
Nous allons vérifier votre commande en priorité ainsi que l’historique de vos emails afin de comprendre ce qu’il s’est passé. Nous allons également faire le nécessaire en interne pour que votre dossier soit repris rapidement et qu’une mise à jour claire vous soit apportée dans les plus brefs délais.
Kind regards,
Hemi Blurr
PA
Paula
Please avoid shopping from this…
Please avoid shopping from this website.
I had a very disappointing experience with this company. I ordered a coat and requested a return within the legal 14day period, as allowed under UK consumer law. At first my return request was rejected. Later they only offered a 25% refund caiming high import fees for returns from the UK.
After multiple emails no reasonable solution was offered. I noticed many other customers reporting similar issues. Also the quality of items very low.
Response from hemi blurrSep 23, 2026
Hi Paula,
We’re truly sorry to read about your experience and understand your disappointment.
We understand your concerns about the handling of your return request, the refund option you were offered, and the quality of the item you received. We also understand how frustrating it is to have to follow up multiple times without receiving a solution that feels fair.
We will review your order, the full return request history, and all previous communication linked to your case as a priority. We will also escalate this internally so our team can carefully recheck how your return was handled and review the concerns you raised about the item itself. Our focus now is to make sure your case is looked into properly and that the next steps are made clear as soon as possible.
Thank you for taking the time to share this feedback. We take concerns like this seriously, and we will ensure your case is reviewed thoroughly.
Kind regards,
Hemi Blurr
AK
Ambra K.
Extremely Disappointing Experience
Extremely Disappointing Experience
I ordered a coat from Hemi Blurr on December 2nd. At the time of purchase, the website clearly stated that the order would be shipped by December 10th. It has now been over a month, and the package has still not arrived, nor does anyone seem to know where it is.
Customer service has been completely useless. They are unable to give me any clear information about the status of my order, no tracking updates, no real answers, just vague and repetitive responses. For a brand that presents itself as premium, this level of disorganization and lack of accountability is unacceptable.
Waiting this long without any transparency is frustrating and unprofessional. If an item cannot be shipped on time, customers should be informed honestly instead of being left in the dark.
This was my first and last purchase from Hemi Blurr. I will definitely not be buying from this brand again and would not recommend it to anyone who values reliable service and respect for customers.
Response from hemi blurrSep 23, 2026
Hi Ambra,
We’re truly sorry to read about your experience and understand how frustrating and disappointing this must have been.
We understand your concerns about the delay, the lack of clear tracking information, and the feeling that you were left without a proper update for far too long. We also understand how unacceptable this feels, especially when the order was placed with a stated shipping timeframe and the follow-up communication did not provide the clarity you needed.
We will review your order as a priority, including the shipping timeline, the tracking status, and the full history of your previous communication with our team. We will also escalate this internally so the handling of your case can be checked carefully and the reason for the delay can be fully reviewed. Our focus now is to make sure your case is properly investigated and that a clear update on the next steps is provided as soon as possible.
Thank you for taking the time to share this feedback. We take concerns like this seriously, and we will ensure your case is reviewed thoroughly.
Kind regards,
Hemi Blurr
MD
MD
ESPERIENZA TERRIBILE
ESPERIENZA TERRIBILE
ordino un piumino che viene spedito con un ritardo abissale. Il corriere di Poste dice che l’ha consegnato ma questa cosa é impossibile (consegna avvenuta secondo loro il 30/12 durante le feste e io non ero neanche presente in città)
Provo da 10 giorni a contattarli per farmi assistere ma non ricevo risposte
Non fidatevi
Response from hemi blurrSep 29, 2026
Ciao MD,
Ci dispiace sinceramente per questa esperienza e comprendiamo perfettamente la tua frustrazione.
Sappiamo quanto sia grave ricevere una consegna segnata come completata quando in realtà il pacco non è mai arrivato. Dopo un forte ritardo nella spedizione, ritrovarti anche senza assistenza per diversi giorni rende la situazione ancora più deludente, e comprendiamo bene il tuo malcontento.
Verificheremo con priorità il tuo ordine, lo stato effettivo della spedizione e tutta la cronologia dei messaggi già inviati. Faremo inoltre un’escalation interna del tuo caso affinché il team competente possa controllare con attenzione la consegna registrata dal corriere e riesaminare la gestione della tua richiesta di assistenza. Il nostro obiettivo ora è chiarire rapidamente cosa sia accaduto e assicurarci che tu riceva un aggiornamento chiaro sui prossimi passaggi il prima possibile.
Grazie per aver condiviso il tuo feedback. Prendiamo molto seriamente segnalazioni come questa e ci assicureremo che il tuo caso venga riesaminato con attenzione.
Kind regards,
Hemi Blurr
NO
Novulah
THIS IS A TOTAL SCAM
THIS IS A TOTAL SCAM. They will get your money never send the item and then say they willl keep 30% of the refund as import fees even though item never sent. KEEP PUSHING THEM TO SEND THE FULL REFUND WITHOUT ANY DEDUCTIONS AS THEY APPARENTLY OPERATE ON A SCAMMING TECHNIQUE!!!
Response from hemi blurrSep 29, 2026
Hi,
We’re very sorry to read about your experience and understand how upsetting this situation has been.
We understand your concern regarding the refund amount and the deductions you were told would apply, especially when the item was not received. We will review your order, the refund handling, and the full communication history linked to your case as a priority. We will also escalate this internally so our team can carefully check what happened and review the refund calculation connected to your case.
Thank you for bringing this to our attention. We take concerns like this seriously, and we will make sure your case is reviewed properly and followed up with clear next steps as soon as possible.
Kind regards,
Hemi Blurr
AN
ANNA
SONO DEGLI INCOMPETENTI NON FIDATEVI.
SONO DEGLI INCOMPETENTI NON FIDATEVI.
ordino sul loro sito un cappotto che viene spedito con un ritardo di due settimane.
il tracciamento che mandano non è affidabile e non consente di monitorare l’ordine in modo preciso e costante.
mi lamento più volte via mail e ricevo risposte sporadiche in cui mi viene detto di attendere l’arrivo e poi fare un reso (a mie spese).
il cappotto arriva ed era completamente diverso dalle immagini riportate sul sito, cuciture e rifiniture ridicole, bottoni attaccati malissimo e completamente senza fodera. 100% lana ma di una lana scadente.
decido quindi di fare il reso il giorno seguente, mando una mail per comunicare la mia intenzione, mi viene dato il benestare e quindi procedo e pago il corriere e invio al sito il tracking per monitorare il reso (come indicato).
dopo 7 giorni vedo dal tracking che il pacco arriva a destinazione ma loro non inviano nessuna mail di conferma, allora scrivo io e mi rispondono dicendomi che il mio tracking non funziona (assurdità perché mi è stato rilasciato dal corriere stesso che ha effettuato la consegna ) non confermano né il rimborso né la ricezione del pacco.
contatto il corriere che mi conferma che il reso è arrivato a destinazione e mi manda anche la prova che hemiblurr ha firmato la ricezione del pacco.
sollecito quindi un rimborso (dal sito dicono che arriva una mail dopo 24h in cui confermano di aver effettuato il rimborso e questo viene accreditato entro massimo 3 gg lavorativi).
da allora non hanno mai più risposto e non ho ricevuto il mio rimborso.
sto pensando di procedere per vie legali.
Response from hemi blurrSep 29, 2026
Ciao Anna,
Ci dispiace sinceramente per questa esperienza e comprendiamo pienamente la tua frustrazione e la tua delusione.
Comprendiamo le tue preoccupazioni riguardo al ritardo nella spedizione, al tracciamento poco chiaro, alla qualità del cappotto ricevuto e, soprattutto, alla gestione del reso e del rimborso dopo che il pacco risulta consegnato. Sappiamo quanto sia grave trovarsi in una situazione in cui hai seguito tutte le istruzioni, sostenuto i costi del reso, fornito il tracking richiesto e continuato a sollecitare senza ricevere una conferma chiara né sulla ricezione del pacco né sul rimborso.
Verificheremo con priorità il tuo ordine, la cronologia completa delle comunicazioni, la gestione del reso, la consegna del pacco di rientro e lo stato del rimborso. Faremo inoltre un’escalation interna del tuo caso affinché il team competente possa controllare attentamente tutta la procedura seguita e riesaminare nel dettaglio quanto accaduto. Il nostro obiettivo ora è assicurarci che il tuo caso venga rivisto correttamente e che tu possa ricevere un aggiornamento chiaro sui prossimi passaggi il prima possibile.
Grazie per aver condiviso il tuo feedback. Prendiamo molto seriamente segnalazioni come questa e ci assicureremo che il tuo caso venga controllato con la massima attenzione.
Kind regards,
Hemi Blurr
SB
susan B.
Poor customer service
Received an incorrect item without any size on it. Emailed immediately . Got asked for photographs which I sent.,emailed every day for 5 days but they have failed to respond . I’ve asked for refund or prepaid return label. Very poor customer service & quality control.
Response from hemi blurrSep 29, 2026
Hi Susan,
We’re truly sorry to hear about this experience and understand your frustration.
We understand how disappointing it is to receive the wrong item, especially when it arrived without a size label and you then had to keep following up without getting a response. We will review your order, the item issue, and the full email history linked to your case as a priority. We will also escalate this internally so our team can carefully check what happened and review the handling of your request for a refund or prepaid return label.
Thank you for bringing this to our attention. We take concerns like this seriously, and we will make sure your case is reviewed properly and followed up with clear next steps as soon as possible.
Kind regards,
Hemi Blurr
