Helzberg DiamondsReviews of helzberg.com

Please shop around; helzberg diamond employees are extremely unfriendly and rude to the highest degree especially if you choose to not purchase anything. Watch out because if you do purchase and decide to get the care package (lifetime warranty) and/or go to ask questions that’s when the rudeness begin. Young lady that assisted me today was so rude I had to express my concerns to her and she brushed it off and stated Oh it’s just a Monday, I’m still trying to figure out what that mean; so does that mean to not come to your store on Monday because you will get treated poorly. All other jewerly stores I have ever come in contact with the staff are extremely friendly. I now see why there is only one Helzberg Diamond in the tidewater area. I will NEVER shop here again and will also advise all my friends and family to not shop here as well. This is a honest review; please take heed and shop where you can get good customer service; I wish I would have read the reviews before giving this company any of my money.

I’m extremely disappointed with Helzberg Diamonds. On 12/1/25, I paid $1,399.35 for 1.5ct white gold diamond earrings with a guaranteed delivery date of 12/9/25. By 12/15, there was no product, no tracking, and no communication, despite multiple follow-ups. To make matters worth, the same piece was discounted further to $999. The order finally arrived on 12/19, but with no notice at all—the package was left on my doorstep without a signature or delivery confirmation. Leaving high-value jewelry unattended like this shows a serious lack of care and security. Missed promises, poor communication, and unsafe delivery. We are still calling customer service and emailing to get a price adjustment with no response or an agent telling us that they will escalate to a ‘manager’. We’ve heard this for weeks and no one calls us back. I would not trust Helzberg with an important purchase. Missed the reveal date we originally planned for. Disappointing experience all around and still no communication from them.

I placed an order on December 8th and, clumsily, had selected the wrong shipping address. I immediately called to correct the order, but I was told the order had to be cancelled and I would have to place a brand new order. I now have two charges on my credit card. I was assured multiple times that a refund was being processed, but it has been 2 weeks and nothing. Not even an email follow up. Their hold times are egregious and I think they're betting I'll just give up. This isn't over.

They didn't accepted the return of a ring, not used, not resized because of 4 days. I really felt myself used, because I'm a frequent customer, always buying warranties, etc... and they couldn't help me one time with less expensive piece... They don't want to keep their customers. I'll never back to deal with them if they couldn't not accept this return. I was considering to change on a more expensive piece, but they don't like do deals, just getting money. I'm said and will continue buying jewelry, but with them, maybe not.

Buyer Beware. While shopping in the Rosemont, IL, store, I saw a beautiful pair of diamond earrings. I obviously didn't need them, but I was encouraged by the pricing, which was okay. They also offered free financing for 6 months, so I decided to splurge, which was the deciding factor, why not? I received the billing information, set up the online account to make payments, waited until the billing cycle finally ended, and 18 days later, a $16.12 fee called a Promotional Plan fee was added to my bill. I never agreed to a Promotional Plan Fee. I would not have bought them, or I would have paid in full using my Capital account for a 3% money-back return. I called the credit card company, talked to the representative, and offered to pay in full. Nope, too late, I still owe the fee. I spoke with her supervisor, and the same thing happened: I have to pay. I talked to Helzberg Customer Service rep, sorry, we can't verify the fee. I said I would send a picture of the proof. Sorry, I can't help; you must talk with the credit card company. My complaint was I was promised 6 months free, never informed of a charge by Helzberg, and no one takes responsibility or will reverse the charge, even if I pay in full. The customer loses, feeling scammed!

Would prefer to give them a zero! Bought a ring that has been nothing but trouble. Got it approximately two years ago and it has to go in every six months or less. This came from the Portage, Michigan, store. This time I took it in March 19, 2025, and was promised April 9, 2025. Didn't happen. They are pretty snotty in the store and nastily told me they would text me when it's done. I contacted the customer service above them and stated the entire ring setting should have been replaced. As of today, April 16, 2025, I will be lucky if I get it back by the end of the summer. Do not shop there, ever!!

I visited the location at the Tanger Outlet stores in Branson, MO. Everyone working there was amazing. I had quite a lengthy wait but Mike and Maria were constantly reassuring me that I would be helped soon. Typically, I wouldn't wait around but even the customers were friendly. I am really glad that I waited. Maria was amazing! Her sence of humor, patience, and knowledge were all a huge help. I actually hadn't planned on making a purchase that day but after our visit, she pretty much reassureed me that I was on the right path. I am very pleased with the purchase I made.

I had an awful experience with Helzberg. I returned rings following all the instructions they provided, only to later be told that they received a pair of Nike sneakers instead. That alone is completely absurd — why would I send sneakers to a jewelry store, especially ones that don’t even compare in value? What makes this worse is that the return package I sent weighed only 1 lb. A box of sneakers weighs at least 2.5 to 3 lbs, so the weight alone proves that sneakers could not have been in the package. At this point, I truly believe the rings were either lost or stolen — possibly by someone handling the return at Helzberg. This whole situation has left me frustrated and angry. I will never shop at Helzberg again and I’ll be warning others through reviews and word of mouth. Completely unacceptable.