Helzberg DiamondsReviews of helzberg.com

I bought an engagement ring, having been led to believe at the time that the stones were natural diamonds—supposedly marked down from $6,000 to $3,400. However, when I went to pay off the balance, I realized they were actually lab-grown diamonds; it was a total deception just to move their merchandise. Had I known that, I wouldn't have bought them. The salesperson told me nothing could be done, and if I wanted to exchange them for natural diamonds, I would have to pay a difference of over $2,500. It’s a scam by Helzberg; I will never buy anything from them again. I had previously spent over $8,000 on jewelry with them—it is truly shameful behavior on their part.

​Total failure of service. I sent my wife’s bracelet in for a second repair under our paid protection plan in early April. Helzberg held onto it for over two months with zero communication, only to finally email me saying the item was discontinued due to manufacturing defects. ​To make matters worse, the email said they would follow up with me today (Monday). When I didn't hear anything, I called at noon and spoke to an agent who promised Jasmine would call me back in 15 to 20 minutes. I never received a call. ​Expecting a customer to wait months for a defective item, ghosting them on promised callbacks, and then expecting them to potentially pay the difference for a replacement is an unacceptable way to run a business.

A horrible experience with them. I ordered a mens 9mm black titanium wedding ring. They sent me this dull grey ring then they argue with me that this is the right ring. Smh, never again.

Helzberg Diamonds sold me 2 14K magnetic chains for about $2000 each and will not do anything about it. Supposedly they mix magnetic metals with gold. This is throughout the whole chain not just the clasp

We have had a terrible experience with this store. My fiance ordered my engagement ring on July 8. It is now February 19 and we have not received my ring yet. It started with my ring needed to be sized down. It was sent in to be resized 3 sizes down. We were told an estimate of 8 weeks. After 8 weeks we called to check on the status. We were told the ring the order wasn't properly placed, and the ring would need to be remade and we were given an estimate of 8 - 10 weeks. 11 weeks later, the ring came in, and was still too large. It needed to be sent in to get resized. We also picked out a wedding band knowing that the resizing seems to take some time. We were told it would be another 8 - 10 weeks. We were told we would be notified when either ring came in. 10 weeks later, we call to check on the status. The band was in. We never were notified. The engagement ring had a ship date of the next day, so it would be in within the next couple of days. We call a few days later and are told that the ring is going to be another 4 - 6 weeks. At this point, we are beyond tired of waiting for the ring. I haven't had my ring for most of my engagement, and will not have it at my shower. Our wedding is in May, and at this point I am wondering if I will even have my ring before the wedding. We asked the store for a return. I talked with a local jeweler who said they can make a ring for me within the next 4 weeks. Helzberg adamantly told us no, that we couldn't return the ring because it was purchased more than 30 days ago. We still don't even have it in our possession, yet we can't return it! The managers at the store that we have been dealing with , Kristin and Ashley, have not been very understanding. Ashley at one point was talking to my fiance extremely disrespectfully and told him that there has been a study that 75% of brides do not like their rings, and he is just going to have to deal with it. The issue is not the ring. The issue has been the service and the continued delays. I tried contacting Helzberg through the website 2 weeks ago, and have received no response. I tried their chat online, no one answered. Word of warning, go far in advance of any special date you may need your jewelry by.

Please shop around; helzberg diamond employees are extremely unfriendly and rude to the highest degree especially if you choose to not purchase anything. Watch out because if you do purchase and decide to get the care package (lifetime warranty) and/or go to ask questions that’s when the rudeness begin. Young lady that assisted me today was so rude I had to express my concerns to her and she brushed it off and stated Oh it’s just a Monday, I’m still trying to figure out what that mean; so does that mean to not come to your store on Monday because you will get treated poorly. All other jewerly stores I have ever come in contact with the staff are extremely friendly. I now see why there is only one Helzberg Diamond in the tidewater area. I will NEVER shop here again and will also advise all my friends and family to not shop here as well. This is a honest review; please take heed and shop where you can get good customer service; I wish I would have read the reviews before giving this company any of my money.

I’m extremely disappointed with Helzberg Diamonds. On 12/1/25, I paid $1,399.35 for 1.5ct white gold diamond earrings with a guaranteed delivery date of 12/9/25. By 12/15, there was no product, no tracking, and no communication, despite multiple follow-ups. To make matters worth, the same piece was discounted further to $999. The order finally arrived on 12/19, but with no notice at all—the package was left on my doorstep without a signature or delivery confirmation. Leaving high-value jewelry unattended like this shows a serious lack of care and security. Missed promises, poor communication, and unsafe delivery. We are still calling customer service and emailing to get a price adjustment with no response or an agent telling us that they will escalate to a ‘manager’. We’ve heard this for weeks and no one calls us back. I would not trust Helzberg with an important purchase. Missed the reveal date we originally planned for. Disappointing experience all around and still no communication from them.

I placed an order on December 8th and, clumsily, had selected the wrong shipping address. I immediately called to correct the order, but I was told the order had to be cancelled and I would have to place a brand new order. I now have two charges on my credit card. I was assured multiple times that a refund was being processed, but it has been 2 weeks and nothing. Not even an email follow up. Their hold times are egregious and I think they're betting I'll just give up. This isn't over.