LZ
The most unprofessional and uneducated…
The most unprofessional and uneducated sales approach I have ever experienced. If that's a view in to what they're like to work with, it's worth avoiding them
Response from HelpwareAug 31, 2023
Dear LZ, Thank you for sharing your feedback with us. We appreciate your perspective and the opportunity to address the concerns you’ve raised. We would like to provide additional context to ensure a fair representation of the situation and the quality of our services. In the context of the situation you mentioned, we acknowledge that there was an unfortunate oversight in our outbound campaign, where we approached you with inaccurate information about your company's rating on one of the business review websites. We understand how frustrating this can be, and we promptly reached out to express our apologies for any miscommunication that occurred, both to you and your colleagues. However, it’s important to note that no formal business relationship was established following the outreach, which means that the experience you’ve described does not accurately reflect the standards of service we aim to uphold, nor does it provide an accurate portrayal of our client interaction, satisfaction levels, or the ethos of our team. We understand the impact that reviews can have on perceptions of our brand, and it’s our priority to address any concerns to prevent the spread of inaccurate information. Thank you once again for your feedback.