HelpwareHelpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. With offices in Irvine, Lexington, Kyiv, Manila, Guadalajara and Berlin, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware (helpware.com) has 27 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
Showing 4 reviews with 1 star · Clear filters
Meziah D.
This company ignores you when you try to apply. When you email them they tell you to apply again. When applying the website tells you 'It looks like you have already applied to this job?' and this becomes a dead-end. I have a masters Degree in English and over 15-years of customer service support + I am a Microsoft Certified Professional, and this company can't even take my CV or an online application?
Luis A.
Envían correos no solicitados ofreciendo servicios. Si mandaran solo uno... bueno, a spam y ya está. Pero es que mandan uno, luego otro, luego otro. No. No voy a responderos "stop" para que veais que he leído el correo. Muy cansinos.
LZ
The most unprofessional and uneducated sales approach I have ever experienced. If that's a view in to what they're like to work with, it's worth avoiding them
Response from HelpwareAug 31, 2023
Dear LZ, Thank you for sharing your feedback with us. We appreciate your perspective and the opportunity to address the concerns you’ve raised. We would like to provide additional context to ensure a fair representation of the situation and the quality of our services. In the context of the situation you mentioned, we acknowledge that there was an unfortunate oversight in our outbound campaign, where we approached you with inaccurate information about your company's rating on one of the business review websites. We understand how frustrating this can be, and we promptly reached out to express our apologies for any miscommunication that occurred, both to you and your colleagues. However, it’s important to note that no formal business relationship was established following the outreach, which means that the experience you’ve described does not accurately reflect the standards of service we aim to uphold, nor does it provide an accurate portrayal of our client interaction, satisfaction levels, or the ethos of our team. We understand the impact that reviews can have on perceptions of our brand, and it’s our priority to address any concerns to prevent the spread of inaccurate information. Thank you once again for your feedback.
VIK
Not responsive No one responds to sales emails, I wanted to discover their services but no one bothered to respond Then finally when someone responded and scheduled a an e-meet, but never showed up Finally, sending me a mail that Can't join the meeting as has to attend meeting Sorry to say Very unprofessional !