HelpwareHelpware builds customized teams in Customer Service and Back Office for industry leading startups and modern companies. With offices in Irvine, Lexington, Kyiv, Manila, Guadalajara and Berlin, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware (helpware.com) has 27 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
27 approved reviews, newest moderated first
Meziah D.
This company ignores you when you try to apply. When you email them they tell you to apply again. When applying the website tells you 'It looks like you have already applied to this job?' and this becomes a dead-end. I have a masters Degree in English and over 15-years of customer service support + I am a Microsoft Certified Professional, and this company can't even take my CV or an online application?
Luis A.
Envían correos no solicitados ofreciendo servicios. Si mandaran solo uno... bueno, a spam y ya está. Pero es que mandan uno, luego otro, luego otro. No. No voy a responderos "stop" para que veais que he leído el correo. Muy cansinos.
Civic C.
Helpware is great! I love working with this team. They are accommodating, understanding, and have good attention to detail. Their commitment to customer satisfaction through open communication channels fosters strong, long-term partnerships. For businesses seeking reliable BPO services, Helpware is a strategic choice for success.
Joannie
Working with the team that is in place is fantastic! Communication is open and having their techs part of our team is seamless to our clients. They provide our clients great customer service!
Maria M.
Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers. I would not be successful without the help of my right hand, Anzhelika. Her willingness to embrace challenges with grace is truly groundbreaking. Her ability to charm our Partners, gather team feedback, and productivity are like no other. I absolutely trust Lika and her ability to run daily operations by my side. Not only is she our top Helpware agent, but she has become my amazing friend. Thank you Helpware and looking forward to many years together ahead! Maria
Charlotte
Helpware is a truly exceptional company. Our entire experience thus far has been smooth, with no hiccups, and there has always been excellent communication regarding any changes or updates. We are also extremely pleased with the performance of the recruited agents. Lesia, Zurab, and Oleks have been incredibly helpful. Thanks again!
Kyle S.
Helpware has been excellent to work with since we partnered with them back in 2021. Their team is great with communication and they have a friendly, helpful staff. They have provided us with agents that far exceeded our expectations. We couldn't be happier with our choice in using them, and we make sure to always recommend them to others who are looking for help!
Ana
I wanted to highlight two key aspects that have greatly enhanced our experience with the company: Responsive Communication: Their quick responses have significantly improved our operational efficiency. The team's collaboration and proactive approach have positively impacted our workflow, showing a commitment to our success. Thank you for your excellent support.