Help ScoutReviews of helpscout.com

There's alot of woke messaging that appears which gets tiresome when some basic features don't work like having to close the same message mutiple times as it doesn't disappear.

Not an amazing first impression trying to sign up for the 15-day free trial and the registration form is bugging out like it's 1999 again. Gives the following error message: "Oops, something went wrong. Please contact us so we can help you finish setting up your account."

HelpScout is used by our company and its been solid over the years. However, the switch the new inbox was okay, nothing amazing. But man, do they take feedback because it started off with "ah. I see how that's a good change" and so on and so forth, but our team made some suggestions and whether it was them taking it dfrom us or from someone else or just internally on their end, they delivered. The move from Inbox 1 to Inbox 2 in HelpScout is complete. Just need to spend a day or so with it and you'll quickly see why it is their inbox of the future.

Help Scout has a lot of promise, but is following other services down the AI rabbit hole, pushing options we didn't ask for and actively don't want. Additionally, they are enshitifying their product by replacing things that worked with less usefull alternatives. Like many services, it feels like the developers have never actually been in a position to use the product as intended and instead build what they think people need.

I've been using Help Scout for nine years, and unfortunately, my experience has been less than satisfactory. Throughout this time, I've encountered numerous bugs, and while support assured me they would address these issues, they were never resolved. Additionally, I've noticed a steady increase in pricing and frequent changes to the plans, which has been frustrating. The support experience has been particularly disappointing; often, the representatives seemed unaware of new features and updates, leading to promises that couldn't be fulfilled. I've also experienced issues with missing emails, and each time, it was attributed to a 'bug' with the comment that "this never happens." Overall, I can't recommend Help Scout based on my experience, and I would advise caution when relying on the assurances from their head of support, Kristi.

You should definitely use it, especially if your site is on WordPress and you use WooCommerce for sales. It's perfect if you handle support through email. I had some trouble signing up, and their response was a bit slow, but overall, it's a killer service.

We've been using HelpScout for a decade and it's been a pleasure to grow our company alongside the HS team! We originally moved from a shared Google inbox, and love how this software is personable and doesn't make our customers feel like a "ticket" and more of a conversation to serve them.

We love using HelpScout and their support team is super friendly and knowledgeable.