Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform.With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%.
Help Scout (helpscout.com) has 40 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Internet & Software · Newton, Massachusetts
Excellent
Internet & Software · Chelmsford, Massachusetts
Excellent
Internet & Software · Boston, Massachusetts
Excellent
Internet & Software · Boston, Massachusetts
Excellent
40 approved reviews, newest moderated first
Calvern
Our vessel has a few different email addreses we need to keep in check. We use HelpScout so that several of our crew can keep an eye on multiple inboxes. The notes and tags features are very useful to us, allowing for great organisation. We'll continue to use. Reason for 4 stars is that the Android app needs an update - we use workflows in the online version however we cannot do this on the Android version.
Andrea
Platform works fine, I used it for a year or so with the "Free forever" plan. It would be a 5 stars if it wasn't that the "Free forever" plan at some point became a "sorry we changed our mind it's now 30$/month" plan. I don't mind paying and I understand things can change to pursue a sustainable business model just don't advertise it with "Free forever", that's lying. I moved to a competitor for 5$/month and I get what I need, a simple support ticket inbox.
David M.
Great company to deal with. Don't bother with expensive products like Intercom, use this instead.
loveblowsbad
I'm sure the FAQ hosting is fine but that's a waste of money when page design is so easy and their design is so rudimentary, it becomes demonstrous when you consider it circumvents your bug reporting and puts a monkey between the user and anyone who can fix anything when it actually does go wrong and is not already in the knowledge base. See FAQs kinda develop from good communication between users and company. What you will find with this company is that its staff are tasked with making it your fault or no ones, I believe this is because they can't understand the problems to relate them. One way or the other they can't relate the issues in ways that your team understand and feature braking errors go unfixed, your product fails because its not working for anyone and people get sick of hearing "It's normal." If its normal for a product to not work by design then then It's a bad product. Do you have an Exit ICO? Ruining some other scam? Maybe this company is for you...
JL M.
Super basic helpdesk software that works - Can onboard personnel very quickly. Zendesk seems to have more features at the same price points but it is generally more complex and has a higher learning curve. On the other hand, Zendesk just came out with a $5 per seat per month plan that seems to be at par with Helpscout.
Chris J.
I was lucky enough to be on a free plan, which they honoured even when they stopped offering free plans, however we've been so impressed with the software that we ended up paying for our users to get the extra features. Really simple to use and set up, been using it for 2 years, never had a problem, never missed an email. Really happy customer here.
Christopher L.
Amazing I was helped out before I even knew what I needed
Jason S.
In the past you paid flat price for the service and then they changed the pricing model and charge money for EACH USER now, so you have to pay like 10 times more