Help ScoutReviews of helpscout.com

Managing user touchpoints across diverse digital storefronts requires a customer support desk that adapts directly to real team feedback rather than enforcing static, rigid enterprise workflows. The recent rollout of their upgraded inbox environment is a testament to this alignment—while the initial transition required a slight operational adjustment, it's clear they actively incorporated user suggestions to deliver a highly optimized system for navigating complex client tickets. For my clients relying on streamlined email-first frameworks or centralized knowledge bases, the integration of competitive, per-contact pricing models and accessible workflow tools eliminates significant financial and administrative friction. They continue to prove that a platform can evolve its features sustainably without compromising the core value proposition that small businesses depend on.

Cheapest by far in pricing with all the bells and whistles. With HS for 3 years and their new update free AI for all plans, and fees charged per contact is the most fair out there. I hope they keep this progress for the foresee future.

Je suis très surpris de voir les avis au sujet de Help Scout. Nous utilisons cette solution depuis plusieurs années et nous avons vu l'évolution de la plateforme qui a été obligée de mettre à jour ses fonctionnalités pour conserver ses clients et c'est fait parfaitement. Les fonctionnalités d'IA sont très fiables. L'intégration des réseaux sociaux était très attendue, il manque juste WhatsApp pour que tout soit parfait. Et les plans tarifaires sont les plus bas en comparaison aux autres enseignes (Intercom, Zendesk, Tidio, etc...). Les nouveaux plans permettent d'être facturés sur le volume d'utilisation plutôt que sur le nombre de sièges et c'est la meilleure chose à faire. On paye pour l'utilisation et non pour le nombre d'utilisateurs. En toute objectivité, après avoir testé de nombreux logiciels, Help Scout reste le plus fiable et le plus abordable avec toutes ces fonctionnalités. De plus, l'assistance est très rapide et toujours de bons conseils.

HelpScout is used by our company and its been solid over the years. However, the switch the new inbox was okay, nothing amazing. But man, do they take feedback because it started off with "ah. I see how that's a good change" and so on and so forth, but our team made some suggestions and whether it was them taking it dfrom us or from someone else or just internally on their end, they delivered. The move from Inbox 1 to Inbox 2 in HelpScout is complete. Just need to spend a day or so with it and you'll quickly see why it is their inbox of the future.

You should definitely use it, especially if your site is on WordPress and you use WooCommerce for sales. It's perfect if you handle support through email. I had some trouble signing up, and their response was a bit slow, but overall, it's a killer service.

We've been using HelpScout for a decade and it's been a pleasure to grow our company alongside the HS team! We originally moved from a shared Google inbox, and love how this software is personable and doesn't make our customers feel like a "ticket" and more of a conversation to serve them.

We love using HelpScout and their support team is super friendly and knowledgeable.

The Help Scout platform is one of the most user-friendly interfaces I have encountered in my career. The ability to customize workflows, mailbox settings, and reporting views has increased efficiency and allowed our team to focus on our #1 priority - our customers. While the platform is attractive, my favorite part is the customer service at Help Scout. I could not say enough great things about the care provided by the support team and our incredible account rep, Sewar Nasser. Great customer service is hard to find and Help Scout raises the bar.