HelpDesk.com Reviews | Read Customer Reviews of helpdesk.com

HelpDesk.comReviews of helpdesk.com

4.338 reviews
IT & Communication
1 International Pl, Ste 1400, Boston, Massachusetts

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HelpDesk.com

About HelpDesk.com

HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue.AI handles the repetitive work: tagging, summarizing, detecting language, and suggesting replies. Automation routes tickets, escalates SLA risks, and follows up so your team stays on the tickets that need judgment. Private notes, canned responses, custom fields, and ticket assignments keep collaboration tight.Teams handle up to 60% quicker response time with automation and AI. AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context.HelpDesk.com scales with your team. Small support teams get started fast with a shared inbox and ready-to-use views. Larger operations layer in Workflows through the Playbook, custom statuses, role-based permissions, and SLA policies to keep queues moving predictably. Reporting shows response times, resolution rates, and agent workload so leads can spot bottlenecks before they turn into backlogs.HelpDesk.com connects to LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, Webflow, and other tools through the Playbook, plus webhooks and an open API.HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant.100,000+ experts run their customer service on HelpDesk.com.

HelpDesk.com (helpdesk.com) has 38 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Website: helpdesk.com
Category: IT & Communication
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 3% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HelpDesk.com reviews

38 approved reviews, newest moderated first

Joel F.
Mar 3, 2025
Very easy system to use!
Very easy system to use!
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Bartek G.
Mar 3, 2025
I use Help Desk since beginning of 2025…
I use Help Desk since beginning of 2025 and i only love it more and more!
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Cushie A.
Feb 2, 2025
Please let me use the old system. that worked
The older system that was included in my livechat subscription worked much better for me. The new one is way dearer and complex for my needs, it cost me many hours to set up and have found so many bugs. and opened multiple tickets It's nothing but an expensive frustration for my micro business. they are now bribing me to get a review. I replied to the invitation asking do they really want one from a very unhappy customer? The answer was the usual rhetoric. it will be interesting to see if they come good with their offer. and with the system they released and starting charging for way too early. Guess what you guys, this is the future!
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No N.
Nov 30, 2024
very good and simple software for…
very good and simple software for tickets and emails. Customer service is also super nice and friendly
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Andreas
Oct 23, 2024
Excellent product and customer service…
Excellent product and customer service is great!
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Max B.
Sep 30, 2024
Very good
Very good, keeps everything clean.
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Jaco van W.
Aug 3, 2024
Be careful of deceptive billing terms and no refund policy
It all started really positive until our trial was over and we expected our monthly bill. Suprise, we're billed annually, $600. Nice one, we accepted the charge as we were planning to use the service, but felt deceived / tricked. Less than a month later our workflow changed and we could no longer use LiveChat and HelpDesk due to CLS and integration issues. We requested a partial refund, this was strongly denied. It was reiterated we would be able to get no refund of the over $540 we had paid in advance. There is a zero refund ever policy. Enjoy taking our money, hope it was worth it. We will not use your service again or recommend it to anybody.
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Dave C.
Jul 17, 2024
Super easy to use and helped us connect…
Super easy to use and helped us connect directly with our customers
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