HelpDesk.comReviews of helpdesk.com

The product is very quick to set up. We saw an improvement of the speed and quality of our customer support in a matter of days.

jullie bieden diensten aan corrupte bedrijven. jullie chat is schandalig. vragen stellen mag hier niet. jullie zijn een schande!!

we’ve been using HelpDesk for a month now, and I can confidently say that its ticketing system is one of the best we’ve encountered. The interface was clean and user-friendly. Tracking tickets is also very straightforward. The dashboard clearly shows the status of each request, and we love the ability to filter tickets by priority, date, or status.

It does the basics well, but advanced features are lacking. Starting new tickets and finishing them is easy enough, even the porting of information from LiveChat. However, they offer an extremely limited Macro feature. If this was done better, it'd be an easy 5 stars. 7/10 3 feels too low, but 4 is too high.

We love the features and the beautiful interface of HelpDesk.

Since switching to HelpDesk, I’ve seen a significant increase in customers reaching out for support on this platform. The software is quick, easy to use, and—judging by the engagement—my customers find it just as intuitive. While overall conversions to sales have improve, the ease of communication and efficiency of the system have definitely enhanced our customer service experience.

Using and navigating the Help Desk is really easy, and I’m glad to be using this platform!

Help Desk is a great asset to our company but dislike having it separated from Live Chat and being forced to pay 2 different subscriptions now.