HelpDesk.com Reviews | Read Customer Reviews of helpdesk.com

HelpDesk.comReviews of helpdesk.com

4.338 reviews
IT & Communication
1 International Pl, Ste 1400, Boston, Massachusetts

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HelpDesk.com

About HelpDesk.com

HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue.AI handles the repetitive work: tagging, summarizing, detecting language, and suggesting replies. Automation routes tickets, escalates SLA risks, and follows up so your team stays on the tickets that need judgment. Private notes, canned responses, custom fields, and ticket assignments keep collaboration tight.Teams handle up to 60% quicker response time with automation and AI. AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context.HelpDesk.com scales with your team. Small support teams get started fast with a shared inbox and ready-to-use views. Larger operations layer in Workflows through the Playbook, custom statuses, role-based permissions, and SLA policies to keep queues moving predictably. Reporting shows response times, resolution rates, and agent workload so leads can spot bottlenecks before they turn into backlogs.HelpDesk.com connects to LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, Webflow, and other tools through the Playbook, plus webhooks and an open API.HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant.100,000+ experts run their customer service on HelpDesk.com.

HelpDesk.com (helpdesk.com) has 38 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Website: helpdesk.com
Category: IT & Communication
Location: Boston, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 3% of reviews.
Latest: Most recent review: July 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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HelpDesk.com reviews

Showing 27 reviews with 5 stars · Clear filters

Support T.
Sep 7, 2025
dump zen desk
this chat widget is great and affordable, we saved a ton switching from zendesk over to livechat. the ui/ux is way better, there is much more data and its very easy to use.
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Артемчик
Aug 21, 2025
Thanks to Greg
Thanks to Greg for quick responses and resolving my issue!! I wish him wonderful life and beautiful children in future Greg was so helpful and kind
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Malory
Aug 13, 2025
I’ve dealt with many helpdesks over the…
I’ve dealt with many helpdesks over the years, but this one truly stands out. The support team is quick to respond, genuinely friendly, and always goes the extra mile to make sure my issue is resolved. What impressed me most is their professionalism combined with a human touch — no robotic replies, just clear, helpful answers tailored to my situation. They also follow up to ensure everything is working smoothly, which shows they actually care. Thanks to the team, what could have been a frustrating experience turned into a smooth and positive one. Highly recommend their service to anyone looking for fast and reliable support!
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Darren W.
Jun 28, 2025
Fantastic support
Fantastic support we have nothing but praise for both the AI bots and humans alike.
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Marquis W.
May 23, 2025
Helpful Tool that is easy to use
Very easy platform to use! We have significantly increased our productivity and decreased our time to respond/help our Users since implementing this platform. Overall I will rate Helpdesk 5 out of 5 stars and strongly recommend for other mid-sized businesses. Thank you Helpdesk!
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NCS
May 4, 2025
Efficient and Reliable Helpdesk System - That Actually Works!
We've been using this helpdesk ticketing system for a couple months now, and it has made a noticeable difference in how we manage support requests. The interface is clean and user-friendly, and the automation features help us stay on top of tickets without missing a beat. Response tracking, categorization, and internal notes are all intuitive. Highly recommended for teams looking to streamline their support operations with a budget-friendly, simple helpdesk system that actually works without hassle.
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Mallory C.
Apr 23, 2025
The product is very quick to set up.
The product is very quick to set up. We saw an improvement of the speed and quality of our customer support in a matter of days.
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Grow My M.
Mar 26, 2025
Easy to use
we’ve been using HelpDesk for a month now, and I can confidently say that its ticketing system is one of the best we’ve encountered. The interface was clean and user-friendly. Tracking tickets is also very straightforward. The dashboard clearly shows the status of each request, and we love the ability to filter tickets by priority, date, or status.
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