Andriy S.
I had a frustrating experience with…
I had a frustrating experience with this service. The pricing feels misleading for what you actually receive. I placed an order expecting one type of treatment, but ended up receiving a completely different prescription with a much smaller quantity—without that being clearly explained upfront. What’s more concerning is that it took five separate emails just to get a clear explanation of the difference. By that point, the order had already been completed, and I was told no refund or adjustment was possible. Overall, the process lacks transparency, and the communication was inefficient. For the price they charge, I expected much clearer information before purchase and better customer support afterward.
Response from WispApr 28, 2026
Hi there! We appreciate feedback and are committed to transparent billing. Refunds are processed accurately and in a timely manner when applicable. For more information about refund policies and processes, please check out our Help Center by searching “What is your refund or return policy?”, or reach out to our support team at [email protected].