Brenda
Wisp has amazing customer service
Wisp has amazing customer service! All my questions and concerns are promptly answered.

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Wisp (hellowisp.com) has 11,327 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Brenda
Wisp has amazing customer service! All my questions and concerns are promptly answered.
Ivy B.
Fast, efficient and life saving in a pinch.
Pri
Dr. Justin Allen is prompt and he listens. He aka about symptoms and prescribes what’s best for you.
Sigalit L.
It’s been 4 days since the consultation and my prescription hasn’t reached the pharmacy, I used this method as an emergency, but it’s been so long that it’s easier to go to an emergency clinic.
Response from WispMay 3, 2026
Hi there! We appreciate your feedback and are committed to providing safe and efficient prescription services. Our team works to process prescriptions promptly while maintaining accuracy. For more information on prescription timelines and processes, please check out our Help Center by searching “How does Wisp work”, or reach out to our support team at [email protected].
Court
Would like to provide an update — I was able to get in contact with customer service, and they were able to satisfy my needs. They were professional, caring, and tried their best to correct their mistake. I will have to give them a five star for correcting their mistake. Worst experience ever. You’re not actually paying for medication, you’re paying for a consultation that consists of answering questions, and that’s very misleading. There is no clear refund policy, which makes the whole experience even more frustrating. You’re honestly better off going to your doctor and getting a prescription directly instead of paying just to answer questions and wait hours for responses. There’s no real-time communication or phone support, which made everything feel impersonal and inconvenient. I will never use Wisp again.
Response from WispMay 3, 2026
Hi there! We appreciate feedback and are committed to transparent billing. Refunds are processed accurately and in a timely manner when applicable. For more information about refund policies and processes, please check out our Help Center by searching “What is your refund or return policy?”, or reach out to our support team at [email protected].
A.S.
You were very quick to respond and took my issue seriously. Thank you!
Esther O E.
All the assignments questions where easy and right to the point. Response was quick
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Payed and still had to pay more at the store to pickup my prescription and was only prescribed 4 pills for over 100+$$ after spending to pickup prescription process was easy but felt like I got scammed
Response from WispMay 3, 2026
Hi there. Additional fees, such as medication-related costs, apply for local pharmacy pick-up and are clearly noted during checkout. Consultation fees cover a clinical review by a licensed provider and, when appropriate, the issuance of a prescription. For more information, please check out our Help Center by searching “Is there an extra charge at my pharmacy?”, or reach out to our support team at [email protected].