WispReviews of hellowisp.com

Great customer service. No waiting at an urgent care or other doctor office. Highly recommend for anything that isn’t major but needs to be checked out.

I have been using wisp for years, and my experience have been great up until recently! I get occasional motion sickness and have been getting an 8mg dose of Zofran each time I received my subscription. My payment method expired, and when I updated it, wisp made me do a “renewal” for each of my prescriptions that had failed when my payment method expired. once I completed all the questionnaires, the doctors duplicated my Zofran to prescription, but the second prescription was for only 4mg. before I had a chance to notify them of the mistake, the doctor cancelled my 8mg prescription. I messaged support, the doctor, and gave feedback. the only information I received in return is that now they ONLY offer the 4mg dose due to “updated guidelines”, of which I was not informed. to top it all off, I am being charged exactly the same price for the service and medication, for less medication. very disappointed in the lack of communication and now questioning if I should be looking around for another provider.

Very fast service. Antibiotic sent promptly to pharmacy. Also, took into account my medical history.

You’re customer service team never got back to me, I emailed a week ago.

This actually works! I was able to get my medication within 2-3 hrs same day of ordering the prescription. I’m glad that I found Wisp!

While I had a few problems with computer/program initially Wisp worked hard and quickly to resolve the issues. Working with Wisp staff was great and easy.

DO NOT ORDER A DELIVERY IT TAKES ALMOST TWO WEEKS TO GET TO YOU!!, DO A PHARMACY PICKUP IF ITS URGENT!!.

I am really diasppointed with my Wisp experience. I tried the telehealth option to treat a UTI and they were beyond slow to follow-up and provde incorrect information. Below are the main issues I expereinced: 1.Incorrect RX - My first RX they only sent 5 of the 7 days worth, saying this was protocol for telehealth (which is absolutely untrue and has never been the case receiving meds previously). I think they messed up CA and NY policies which is a big oversight 2. Incorrect Lab Info Shared: When I needed a new RX, they gave me incorrect/incomplete information on my lab request which significantly delayed my results (again, I was told by the lab that the account information provided was for CA not NY...another oversight). 3. Delayed Follow-Ups: When I followed up, the service rep said she would look into it and update me ASAP.... I never received an update. I had to chase down my results on my own and when I received them sent them immediately. However, I had to follow-up again to ensure they were being sent to a practitioner. I was then told it was escalated to a practitioner but it has been 6 hours and I've yet to receive a response. I told the service rep that given all of the delays I am not feeling well at all and really need this RX - I am afraid the infection will spread to my kidneys. It's clear they are either not in the timezone or dealing with an offshore company. I was just passed around to 4 different service reps. Multiple times I was told they were following up and I heard nothing back. I have STILL not heard back and now the pharmacy is closing.