Kristen R.
Extremely frustrating experience
Extremely frustrating experience. I went through the process and was approved for a medication (period delay) that I need for a vacation in February. I indicated at the start of the process, when asked, that the request was for future use. After being approved, I waited over a week and the prescription had not been sent to the pharmacy. After corresponding with Wisp customer service at least five times, being told it was being sent, it never had. I then said if it’s easier to have it delivered, I’m happy to pay a delivery fee since you seem to not be able to get the prescription to my pharmacy. They said, sure we are happy to deliver at no extra charge. At that point, nearly two weeks later, they sent a link to start the process all over again. So I did it all again to then be told, “sorry you recently had this prescription and we don’t recommend using it often and this soon after”. I responded and said, no- the last request you are referencing, was never sent if you check- and I was told it would be delivered but I was prompted to do this process over again. In addition, one of the first questions was asking if this was for immediate use or future- I indicated future. What’s the point in asking if you are going to say we recommend this not be used often or soon after the last request (which was inaccurate to begin with as that request never came to fruition). So weeks later, no prescription or medication and a lack of due diligence in looking at the responses with the questions asked AND with saying it’s too soon when they should be able to see the history of the previous request that this wasn’t extension of - due to it not being delivered. Waste of time. Found another company who actually prescribes for free within minutes.
Response from WispJan 10, 2026
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