kevin T.
I was mortgage shopping
I was mortgage shopping, found them on Nerdwallet. The first phone call the person started to leave a message before the recording started, so the message made no sense, did not leave a name nor a phone number that I could understand. Hours later second call, no name left, different voice, so different person. Again no phone number that could be understood. Mumbled the name "Tomo", sounded like "momo". I redialed the number, got a recording, press x for, etc., so I hung up. A few minutes later a third person called back, said they missed my call (first two were male this was a female). I said I was calling to let them know I was no longer interested. Instead of saying thank you and ending the call, she says, "I thought you were mortgage shopping"? I said I am, and "I am going to be less tactful you should have left it at I'm no longer interested". The I described the phone messages and said if your people cannot do a simple task of leaving a coherent phone message, I can't trust you to handle a mortgage. She apologized and said "if anything changes", to which I said "no nothing you can do would trust me to have you handle a mortgage".