TillTill transforms the way renters pay, stay and thrive in their homes.Till provides housing security through rent flexibility.So you can feel optimistic about the future.And take a key step toward achieving your ambitions.
Till (hellotill.com) has 82 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Conyers, Georgia
Excellent
82 approved reviews, newest moderated first
Karine
HelloTill was such a huge blessing in managing rental cost. The monthly fee was really reasonable too. In the end, I'm grateful that I received a refund from Hello Till, I am really sad to see them go.
Response from TillAug 16, 2022
Hello Karine, Thanks for your review - We are glad to have a resolution in place regarding this situation. Would you kindly consider updating your review? We appreciate you using Till and for your feedback! - Till
Bianca A.
HORRIBLE!! DO NOT USE!! I’ve called, email and NOTHING!! They messed up my account and now I owe my apartment $1035 for their mess up!!! THEY NEED TO BE SUED AND SEND REFUNDS TO EVERYONE WHO USED THEIR SERVICE!
Response from TillAug 16, 2022
Hello Bianca, Thank you for your review - We apologize you had a bad experience towards the end of your account. Upon review, Till paid your community exactly what you paid Till minus the $76.29 in total Till & Credit Card Fees. If there are any questions, we ask that you contact your landlord for your resident ledger for further review. Please feel free to email that us at [email protected]. - Till
CH
No one will answer phone or return emails. There was a problem with my account from the start. Have been reaching out for over a week with no assistance.. Tried cancelling service still no response
Response from TillAug 16, 2022
Hello, Thank you for your review - We apologize for the frustrating experience. We would like to provide closure but are unable to locate your account based off this review. Please contact our team directly: [email protected] - Till
Mitch B.
Would not recommend. Just save your money and pay your landlord directly, more of a hassle than help.
Response from TillAug 16, 2022
Hello Mitch, Thanks for your honest review - We apologize you may have not had an ideal experience using our Flexible Rent program. Our team is hard at work on improving the service to better help residents at our partnered communities. We appreciate you using Till and for your review. - Till
Justin S.
Wanted to cancel my act after payment to community instead they canceled it between payments and never paid my community so basically got me for $566 and will not pick up phone or respond to emails.
Response from TillAug 16, 2022
Hello Justin, Thank you for your review - We apologize you had a frustrating experience working with us. Upon review of your account, the payment you are referring to from 5/27/2022 was disputed as the "authorization was revoked by customer". As a result, we would not pay your rent on your behalf. This was communicated to you shortly after. We are doing our best to improve our customer service and experience, and are thankful for your feedback. - Till
Lisa W.
Horrible customer service, I just had the worst experience and almost faced late fees and a poor payment record due to errors and lack of communication by Till on my rental payments. You pay their $10 fee per month just to have aggravation, not worth it and also never reported to credit bureaus as promised upon sign up. Worthless!
Response from TillAug 16, 2022
Hello Lisa, Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. While looking deeper into your experience, we could not locate an account with your information. We would love to be able to help further. Can you please contact our team at [email protected]? Your feedback is important, and we rely on hearing from our customers to create the best possible user experience. - Till
Jean E.
This company is such a scam and now my account is negative and I also have to pay a late fee on my rent. I'm so beyond pissed right now. I wish I never wish I came across this horrible site. These day's people will do just about anything to cheat the innocent out of their hard earned money. If you read this message,please learn from my mistake and do not trust your rent payments with Till. Everyone today is trying to make a quick buck and they don't care who they hurt and cheat in the process and Till is no different.
Response from TillAug 16, 2022
Hi Jean, Thank you for your review. As we responded to your wife (Melissa) below -- the payment you initiated to Till on 6/2/2022 failed and the account was processed for closure shortly after. We apologize you had a frustrating experience. We are working to improve our product and service each day. - Till
Melissa L.
My husband signed up for this to help pay rent they withdrew the whole amount of my rent and put my account in the negative without even letting us know they where taking the money when I messaged about it some Tommie told us it was June rent up front but then when I look at my rent it does not show that it was paid either it now has a late fee added I have tried to call can’t get a hold of anyone just able to leave a message not even showing a number now to call I feel I was scammed I really want to know where is my money if it didn’t go for rent I have asked several question get no answers nobody gives straight answers I was message by a Kimberly B to send my bank statement showing they took the money did that and no answer back now I just don’t understand why their is no communication with this place to let us know what is going on
Response from TillAug 16, 2022
Hello Melissa, Thank you for your review. We are sorry to hear you had a frustrating experience. Upon review of your account, it appears the payment you initiated to Till on 6/2/2022 failed and the account was processed for closure shortly after. We were in contact with your husband who was the account holder regarding this back in June. We do appreciate your feedback and apologize if things were unclear at the time. - Till