HelloTechReviews of hellotech.com

Dispatcher was abusive. Suggested that I go help technician with his car breakdown when I complained about the delay.

horrible experience. the hellotech tech took 15 minutes to determine that he couldn't fix our problem. we mistakenly forgot to cancel within their 30 day time frame, and now we are being billed every month for a year. customer service no help. it's a scam/rip off. DO NOT USE!

I called for a tech on Friday and asked for someone on Saturday between 9-1. When no one contacted me, I contacted them and was told they couldn't find a tech in my area. I expanded the time frame to 5 and tey said they would escalate the request, but at 3:32, they still do not have a tech. They advertise any where, anytime, but obviously they are understaffed and make promises they can't keep while continuing to take your membership fee.

This company is a scam, BEWARE!!!!!!! I scheduled an appointment. They charged my credit card immediately. They cancelled the appointment later, and for days kept telling me they are trying to find a technician. I am trying to get my money back that they stole from me on my credit card. Company is a money grabbing scam. Notice all the 1 star reviews. I hope they go out of business soon.

We requested that a Ring security system be installed, along with two cameras. Company sent out an incompetent technician who ended up having to leave midway through the job , saying he had to get to his other workplace. He did not finish installing the system, nor did he even start on the two cameras. Only one of the eight door sensors for the security system was correctly installed. The other sensors were either incorrectly installed or not installed at all. It's impossible to get ahold of anyone at the company. When I finally did get a response, they offered a 20% refund ($65.60) on the $328 job. Two cameras were not even touched ($229) and the $99 security system was not functional. So I paid $262.40 for nothing!!! I have filed a complaint with the Better Business Bureau. I'm stunned that this company has any decent reviews. They are scam artists who deserve to go out of business. The 1.11 star average rating from 122 people on BBB is a more accurate assessment of this company.

Virtually impossible to cancel this subscription. A scam.

Better customer support. They don't care about the customer. I filed a complaint immediately and got no response. By the time I finally got ahold of someone the 30 day cancelation had passed and I was told there was nothing they could do. The installer left a mess everywhere. I neglected to remove 2 bolts from the old mounting and he complained about it then asked me if I wanted hime to remove them and I said of course then after he left he charged me another 150 bucks! If he had told me that was the case I would have removed them myself! HelloTech is the worst company I have ever worked with! I sent them pictures of the job and complained about the installer and all they said was thank for letting us know but nothing. I've been trying to get out of the contract since day 1! Stay away the only what your money and don't care about single bit about you or the job they do. They just take your money!

I booked this company to install security cameras inside and outside of my home. The technician canceled twice so requested a refund in whole in the amount of $200 that had been taken of my debit card prior to service being completed. It was only supposed to be a hold in that amount however it was deducted and now they are saying they did refund me however nowhere in my bank records show such thing even contacted my bank and they didn't see any refund. I have now have to file a dispute through my bank in effort to recover my money!! Totally got scammed and the audacity to lie even steal from me is horrible.. I warn you do not use this company