HelloPrenup - Online Prenuptial AgreementsReviews of helloprenup.com

Response from HelloPrenup - Online Prenuptial AgreementsSep 2, 2026

We’re sorry the online notary service did not work and caused added stress so close to your wedding. That is not the experience we want for our customers. Please contact us at [email protected] so we can learn more about what happened and look into the issue.

Response from HelloPrenup - Online Prenuptial AgreementsSep 2, 2026

Hi Salma, Thank you for sharing this. We hear you, and we understand why how this can feel concerning. A prenup is designed to clarify or change certain rights you would otherwise have under California law, so reading and understanding every provision before signing is essential. That’s also why we include education throughout the questionnaire to explain what each question covers and help couples understand the choices they’re making. Our process covers the key financial topics in a prenup and helps identify where partners have selected different terms. Still, every couple is unique, and some goals may require help from an attorney to tailor the agreement further. This is exactly what our optional attorney servies are for. Since you’re still in the process, please contact us at [email protected]. We’d be happy to walk through your concerns, help clarify your selections, and explain the attorney options and pricing before you move forward.

Response from HelloPrenup - Online Prenuptial AgreementsNov 21, 2025

Hi Chris, Thank you for sharing your experience, and getting on a call with our CEO to detail out this issue. We are also glad our support team was able to help, though we’re truly sorry you encountered delays during the signing process. No couple should have to spend part of their wedding morning troubleshooting technology, and we understand how frustrating that must have been. While issues like a persistent loading screen are rare, we know they can feel especially stressful when timing is tight. We appreciate you mentioning the importance of completing the process well in advance — it’s advice we also give to couples so everything can be reviewed, signed, and notarized without pressure. Your feedback helps us continue to improve reliability and the overall user experience. If you need anything else or have lingering questions, please don’t hesitate to reach out at [email protected].

Response from HelloPrenup - Online Prenuptial AgreementsNov 21, 2025

Hi Justin, Thank you for taking the time to share this feedback. We’re sorry to hear that parts of the process felt rigid or limiting — that’s certainly not the experience we want for our couples. Our platform is designed so that both partners can complete all required sections before generating a draft, which helps ensure the prenup is aligned and legally complete. That said, we understand how this can feel restrictive if you’re hoping to review a partial draft earlier or bring in your own attorney sooner in the process. We truly appreciate you sharing this perspective — it’s valuable input for our product team as we continue improving the experience and exploring ways to offer more flexibility without compromising legal clarity. If you’d be open to it, we’d love to learn more about what would have made the process smoother for you. Our support team is always here to help at [email protected] . Thank you again for your feedback, and we wish you all the best moving forward.

Response from HelloPrenup - Online Prenuptial AgreementsJan 15, 2024

Hi Sim—Thanks for sharing your detailed feedback with us. We apologize if our platform did not meet your expectations and are actively pursuing your suggestions to improve moving forward. HelloPrenup's add-on attorney support services are designed to be separate from the prenup. We believe attorneys should be involved in your prenup process only if required by a unique provision or clause, or if preferred based on comfortability or guidance. Our representation and Q&A services are listed on our website and offered throughout the prenup process to ensure these services are considered early and often in your decision-making process. Your feedback is invaluable to us and we are thrilled at the opportunity to provide more transparency to our couples moving forward. Our customer support team has reached out directly to amend any issues still pending. Congrats on your engagement and thanks for including HelloPrenup in your marriage story.

Response from HelloPrenup - Online Prenuptial AgreementsDec 17, 2023

Hi Mohit - Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any confusion regarding our services. Our aim is to constantly improve, and your insights are invaluable. We are continuously reviewing our communication materials to ensure that future clients have a comprehensive understanding of their prenup process. If you have any further questions or concerns, please feel free to reach out to us directly [email protected]. We are committed to addressing any issues and providing the best possible service!