HelloLife®View Over 2,500 More ReviewsHelloLife® represents a healthier way of living. We provide safe, natural and effective solutions that empower you to choose a healthy lifestyle every day. HelloLife® solutions are revolutionary in simplicity and safety for every day use. Our products are easy to assimilate into any lifestyle, and we provide tools to help your health care professional integrate HelloLife® products into your regular care regimen.
HelloLife® (hellolife.net) has 530 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Customer
I payed two neuroveen and i never receive it I have payed in december and i call you To reclame You don t tell me were is my medecine
Response from HelloLife®Jan 22, 2018
We do apologize for the delay in shipping. After looking into your order further, we do show that it is still in processing through the customs department. Delivery times will vary depending on the country and processing time in customs. The last scan was on the 18th.
Customer
I never got the product! It was supposed to be here Monday 8/14/2016 at the latest it's now Friday 8/18/2016.
Response from HelloLife®Aug 21, 2017
After reviewing your order information, we do show that your package was marked from USPS as RTS-No Such Number. The package has been returned to Hellolife and a refund has been processed. We do apologize for the confusion. You are welcome to place a new order online at any time, or by contacting our call center directly. Sincerely, Hellolife Customer Service Team
Brigitte
you have to be joking ! 1. the product is expensive, but hey, the pain is there, so if I can get a little natural relief... problem : been taking it for more than a week and it's doing nothing. 2. the shipping is excruciatingly expensive ! (if I order something from Amazon.com, I pay just one third of the amount you billed me for a package that weighs 4 times more than this one !! 3. on top of that, today I got a 44€ bill (that's over $50) from FedEx for customs, shipping and handling fees. The least you could do is warn customers beforehand that they're facing all those hidden costs !! I will certainly NOT order from you ever again.
Response from HelloLife®Aug 7, 2017
We do appreciate you taking the time to give us your feedback. Regarding the effectiveness of our product, please keep in mind that it is a natural, homeopathic medicine for symptom relief. Since there are no harsh chemicals or stimulants, it can take time to build up in the system before the body can begin responding, which is why we encourage customers to try our products for at least 30 days (with regular use). Perhaps for you, it will take longer than a week. As far as the shipping fees, we do have two options. Our saver shipping is much less, but can take longer to arrive and does not provide tracking unfortunately. Our standard shipping does provide tracking, and is estimated to arrive within 14-20 business days for most places, depending on processing time in the customs department. We do not hide our shipping policy and is available for customer review. It does state Tax and duties for international orders are not included in the shipping charge. Customers are responsible for any additional Customs fees. A separate invoice for the tax and duties (Customs fees) will be charged to you from either USPS or FedEx® or your country's Customs office. We do apologize if you missed that information online. We do hope that you continue to use the product for at least the 30 days, perhaps you will begin to feel a response the longer you have it in the system. The recommended dose is 1 ml twice daily, but it can be taken up to three times a day if needed. Please feel free to contact our call center directly with any product or usage questions as we would be happy to assist you. Sincerely, Hellolife Customer Service Team
Mauro
The said deliveries never happened. On 13 June 2017 I was here all the time. And even didn’t go pick up my wife in order to receive the package. It has been a totally and completely lie all the time. Nobody came here yesterday at 4:45 PM because I was here. As probably nobody came here on June 12 at 5:48. On this very day I left at 5:45 and later the concierge that leaves at 6 PM said that nobody came at any time. Please provide the money back as asked yesterday night. Thank you. ________________ The product that I bought and was billed didn't arrive after 2 months. Even if it was shipped by priority mail. Many promises. Many e-mails. And no product at all after all this time. The only thing that happened is that I was billed. I asked for the company's president e-mail and I never received it. Believe I'm talking with somebody that don't know or doesn't want to solve the delivery problem. At this point all I ask is for the money back.
Response from HelloLife®Jun 14, 2017
There have been many emails in regards to this shipment, and yes we are terribly sorry that this has been delayed in shipping as long as it has. We do show that we have reshipped this package and there was a delivery attempt according to the postal carrier, which no one was available to receive the package, again this is according to the postal service. The package will be out for delivery today, so hopefully someone will be able to receive it and you can begin using the product. Please let us know if there is still an issue, and we will be monitoring this today as well. Sincerely, Hellolife Customer Service Team
Donna
This product DID NOT WORK for me -- It did arrive on time and in a regular box
Response from HelloLife®May 22, 2017
We are terribly sorry that our product has not worked out for you. Since our product is not a chemical base, it would not have killed on contact as many other lice products would. For many customers, it did take several applications before the problem was completely resolved. It should have made it easier to comb them out and even soothed the scalp. However, if you are not happy at all with the product, please contact our call center directly for assistance. Sincerely, Hellolife Customer Service Team
Pelissier
I have no received the products!
Response from HelloLife®May 15, 2017
We do apologize for the delay in shipping. The timing for international shipments can vary depending on how long it takes to process through the customs department. We have however, verified through the tracking number that the package is out for delivery sometime this afternoon! Please feel free to contact our call center if you have any product or usage questions as we would be happy to assist you. Sincerely, Hellolife Customer Service Team
Customer
Still the shipment was not received Choosing USPS as forwarder is a bad experience however I send a lot of mails to alert for not using this forwarder specially for previous bad experience but no one listening or reading mails
Response from HelloLife®Apr 26, 2017
We are terribly sorry if we missed an email in regards to your package. We do show that a notification was sent in regards to your carrier question via email, but if we missed another, again we do apologize. Unfortunately, we can not guarantee which carrier the package is sent with. Most international shipments are processed using USPS as FedEx may not accept the shipping address, so we do apologize that FedEx was not able to be used with your order. It does look like the package shipped out the 18th with our standard shipping via USPS. The estimated delivery time for international shipments is between 14-20 business days, which does vary depending on how long it takes to process through the customs department. We do apologize for the delay. Please feel free to contact our call center if you do not receive a notification from the carrier by next week. Sincerely, Hellolife Customer Service Team
Daarina A.
Synaptol I received my order today said I would feel a difference 1st use! Took 1st dose earlier couldn't see or feel any change in mood what so ever, it taste like lightly flavored water! I didn't want to give up so soon so I waited and took the next dose , same thing ! Nothing I didn't feel any different, idk hopefully I'm not wasting my time and money on this product, I will keep taking for at least 30 days to know for sure if it works or not ,however I was just trying this product out before getting a prescription from a doc for condition I wanted to go the natural route but if this is not going to work, I am back where I started... I will keep you posted .
Response from HelloLife®Feb 17, 2017
We do apologize for any confusion on our product. Our product is a homeopathic medicine and can take time to build up in the system before the body can begin responding effectively. For many customers, it has taken between 2 weeks through the first full 30 days with regular use, before they began feeling relief from their symptoms. We do encourage you to continue using the product so as to give the product a fair try. Please feel free to keep us posted on your progress and contact our call center directly should you have any product/usage questions as we would be happy to assist you. Sincerely, Hellolife Customer Service Team
