mariana O.
My order was incomplete!!!!
I am not happy. I ordered 2 sets of the first one, it was buy 3 and get one free. well you only delivered one order. i am still waiting for my second order!! i see that you already charged my credit card for both orders. i would appreciate my second order being delivered as soon as possible. Thank you
Response from HelloLife®Jul 22, 2014
Our sincerest apologizes for the confusion. We have reviewed your order information and find that the second order was thought to have been a duplicate transaction. However, since the refund has not yet been settled, we would be happy to ship out that second order this afternoon via priority mail. Please allow between 3-5 business days for delivery. For future reference, if you have any questions or concerns, please contact our call center directly either by telephone or through our service email for a quicker response. Thank you for your patience and understanding. Thank you, Carmen Toll Free: (800) 875-0850 [email protected]