Arthur T.
Goods not received as yet
Just need to advise that your site is not a secure one as after purchasing goods we have been hit by credit card fraud. Perhaps you should investigate to get the site secured otherwise I will not be purchasing any more products from you. When and if I do received the goods. Would appreciate a reply from you.
Response from HelloLife®Oct 15, 2014
Hi Arthur, I'm sorry to hear you haven't received your product yet. Since the product is shipping from the US to AU, please allow a few extra days for transit time. If you don't see your package in the next few days, please contact us at [email protected] and we'll get it straightened out! Also, as for your credit card issue, please let me assure you that we take every precaution to make sure your sensitive financial information is never compromised on our site. In fact, I did some research with our IT department and have come to this list of assurances: HelloLife is: Verified Secure Site by GoDaddy.com. This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. All Credit Cards are Encrypted and Transactions are processed through Authorize.net encrypted with Secure Sockets Layer (SSL). Certified Secure with McAfee SECURE. Here is what they look for: Malware and Malicious Links Test Not Google Blacklisted Not a Phishing Site Not an Attack Site Not a Compromised Site Transport Encryption with Secure Sockets Layer (SSL) More info: https://www.mcafeesecure.com/verify?host=www.hellolife.net If you feel your card has been compromised, I would suggest a virus/malware scan of the computer you used to order. I can assure you that the CC information is not available for theft on our site. Thanks, HelloLife Customer Service Team