HelloLife®Reviews of hellolife.net

Response from HelloLife®Nov 29, 2016

Good Morning Vickie, We are terribly sorry that you did not receive an email response in regards to this issue. We do show that the reship was processed the day we received your email confirming the shipping address. We are glad to hear that the product has arrived and that you are finally able to give that try. Please feel free to keep us updated on your grandsons progress and contact our call center directly with any product/usage questions as we would be happy to assist you. Sincerely, Hellolife Customer Serivce Team

Response from HelloLife®Nov 4, 2016

Good Morning Antony, After reviewing your order information, we do show that an alternate address was used as well. FedEx may not be available for every shipping address unfortunately. It does look like a note has been made on your account to only use the alternate address going forward, so hopefully this will ensure a faster delivery even if USPS is used. We do apologize for the delay, but are glad to hear that you have received your package. Please feel free to contact our call center directly with any product/usage questions as we would be happy to assist you. Sincerely, Hellolife Customer Service Team

Response from HelloLife®Oct 31, 2016

We do apologize for any confusion or delay in shipping. Your order does confirm that you had selected our standard shipping, which is 3-5 business days. According to the tracking number, the package shipped out on the 6th and was delivered on the 11th, which would have been the 5th business day. It does also look like there was a holiday, so that may have cause a short delay through USPS. Again, we do apologize for any delay in shipping. Please feel free to contact our call center with any product/usage questions, or to just keep us posted on your progress. Sincerely, Hellolife Customer Service Team

Response from HelloLife®Oct 31, 2016

We are terribly sorry about any shipping delays. According to the tracking number, the package is currently waiting for clearance in the customs department in your country. Typically, with international orders, the delivery time is estimated between 14-20 business days, or depending on how long it takes to process through customs. We were able to confirm that the customs clearance processing has recently been completed, and should be getting sorted for delivery shortly. We have sent an email containing the current tracking information in case you did not receive that via email. We do hope that you keep is posted on this issue, and please feel free to contact our call center directly with any product/usage questions as we would be happy to assist you. Sincerely, Hellolife Customer Service Team

Response from HelloLife®Mar 7, 2016

I am sorry to hear that the product has not been working out just yet. With homeopathic medicines, it can take a little time to build up in the system before the body will begin responding positively to the product. For most customers, it has been anywhere between 2 weeks through the first full 30 days with regular use before there was any indication that the product was really working our for them. I do encourage you to continue taking the product as suggested through the rest of the month. If you are still unhappy with the product, please feel free to contact our call center directly to take advantage of our return policy (for more information on our return policy, please visit the website).

Response from HelloLife®Feb 3, 2016

I am sorry to see that our product has not worked out for you. I have reviewed your order information and I do not see that we have issued an RMA (Return Merchandise Authorization) number for the return of product. Please contact our call center directly so that we can make sure everything has been taken care of as soon as possible. You may even request an RMA number through email if that would be easier as well. Wish you all the best and I do hope that you are able to find a product that will help relieve her symptoms.