Helium MobileReviews of hellohelium.com

If I could give a negative star I would this is the most unprofessional company I've ever come across at first it was okay I did referrals I got points I redeem for gift cards all was good recently I attempted to do the same thing only to have the gift cards canceled immediately that I tried to redeem and apparently I have violated the terms and conditions but yet they cannot tell me what I did to violate them they have literally stolen money that I have already earned I have almost 40 referrals that I have done only to be redeemed and immediately taken back in my points are just gone for good customer service is a joke and no one can tell me anything in detail about what I've done wrong it's one thing to take my points but they literally took money I already earned so this is a warning to hopefully prevent anyone from wasting their time and energy on this fake Scam of a site, I will continue to warn EVERYONE i no to STAY AWAY FROM HELIUM MOBILE IT IS A COMPLETE WASTE OF TIME AND ALL THEY DO IS LIE AND STEAL FROM LOYAL CUSTOMERS AS I AM NOT THE FIRST ONE THIS HAS HAPPENED TO (helium mobile sounds like a fancy way of saying you stole from me took my money and now you say the reason you took it you can't tell me I told the other support person I was talking to through the app I would be pursuing legal action I have plenty of time on my hands right now and I'm not letting this s go so until I receive my stolen points this is what I will be focusing on 24/7 from here on out until this is fixed where I get back what was mine or you simply tell me what it was I violated because I have read the terms and conditions over and over there's nothing in there that I could have possibly done to deserve this

Poor customer service. Unresponsive.

I can’t even think of anything good to say about this company right now. From their horrible horrible customer service to their spotty coverage. They’re ridiculously long wait times to get a response and the fact that I can’t use my phone and they can’t figure out why the customer support response to you in about 12 hours their service is so bad that I can’t even receive the verification code they sent to the phone number so that should give you an idea of how unorganized and dysfunctional of their service is. I can’t wait to switch from them ever since they started this whole new mess. Everything has gone wrong. I’ve had some crappy telephone companies before but this one. This one takes the cake because they think they’re doing fabulous. I wonder how diluted they have to be to think that like the fact that they have so many customers chatting in sending emails with complaints doesn’t even register to them. They’re oblivious to the fact that they suck and that’s the worst part

NO RESPONSES! I downloaded their app on both my phones, then later found out the free plan can only be used on one phone. I had not received the sim yet, and had not registered the phone and I received an email with a free $50 gift card for their free plan, but it was for my second phone which wasn't allowed. I emailed support TWICE to please disconnect the first account (since only one free account is allowed) and make the 2nd account active before the expiration date of the $50 gift card offer. Each time it took about 3 days just to receive an automated response from a "rep" stating to reply to their email with the security code sent in a separate email. I did so but NO response so I repeated it twice. As no response I initiated a second email, exact same thing happened. So now I have to install and register the sim on my first phone and I lose out on the $50 offer. I presume I will receive no responses if I need any support as well. NO RESPONSES after 6 times emailing equals ZERO stars, but the lowest here is 1 star.

I heard about this company from a blog that I follow and wanted to try it out. I can't even get signed up for it! Every time I put in my information to get an account it says "Your information can't be verified. Contact support." I contact support and all they did was tell me to uninstall the app and to try it again. Well I did that. FIVE times. And the result? Your information can't be verified, all five times. So how is someone expected to try out their service if they can't even get past the stupid verification system? I'll just check out another company to be my provider instead of Helium mobile. At least I won't have this much trouble with them.

I decided to give this a shot. I didn't like how invasive this app was and decided it wasn't for me. Now I am unable to cancel or delete my account. I was on the free plan and I don't understand why this company made it this difficult to delete an account. When attempting to cancel a window pops up and informs the user they must wait until their account is inactive? Then gives you a date when you can delete. Well I waited for that day and now they added another month! This is such predatory behavior for a company to force users into sharing your location and making it near impossible to deactivate. I have taken screenshots of the issue. UPDATE: After reaching out to the company it took a few days before they manually cancelled my account. Their response that "you're absolutely able to cancel" is only half true. You can only cancel once your account is deemed inactive. Which wasn't the case with my account as I had to personally reach out to their customer service team. The ideal situation would be for the consumer to hit a cancel button and be able to deactivate and delete the app right away. This wasn't the case.

I've been a Helium customer since January 2024, and have had great service up until now. I’ve been waiting for a week to receive a new link to verify my identity with Persona, but instead of resolving the issue, my account was suspended. Throughout this entire process, I’ve reached out to customer support more times than I can count, only to receive the same response: "We've escalated it to the back-end team." Despite multiple follow-ups, I’m still without access to my phone number and service. The lack of communication and urgency is incredibly frustrating. If you ever run into an issue, don’t expect a quick or helpful resolution. Very disappointed with this experience.

Very invasive company. Needs sensitive information to sign up. Every step there's a new permission or certificate to allow/install on your phone. It tracks your every move. Ther's no online access to your account once you activate the sim card. Older phones won't allow the app to be installed. Not worth the hassle and invasion of privacy.