Helium MobileReviews of hellohelium.com

They change things on you. I prepaid for the year, have 7 months left. Took my plan away, said id get 50 bucks in cloud points but can only redeem a 5 dollar gift card. Also said id be reimbursed my remaining months, but this isn't true Stay away.

They changed their plans and our earned money get couldn't be used to pay for that. It isn't possible to transfer somewhere easily. I'll bring this to some other places to file complaints.

If I could give 0 stars then I would. Horrible company, I’ve been with them since march of this year and they NOW decide to tell me I’ve violated terms when I asked why cant I redeem my cloud points AFTER subscribing to the $15 plan. 0/0 DO NOT RECOMMEND

I was just about to sign up... they sound like a disaster company and complete scammers! Thank you for the update and head's up!

Two months of the "free" service plan and have yet been able to make or receive any calls or msgs. 30, yes ...30 emails from several different "customer support reps " and i have told each of them that I will not be using their service.... Will NEVER recommend this company to anyone

They entice you to sign up and refer people for gift cards and then say that you violated their terms and service with no explanation of what terms you violated. Great for free line but don’t expect to receive any of the gift cards.

I joined Helium Mobile’s referral program when they clearly stated that Cloud Points would be redeemable after 30 days. I referred users, waited the full 30 days—and just as I reached the threshold, they changed the rules to 60 days. Then again to 90 days. No notification, no updated agreement, and no way to opt out. They now say these changes are “final” and tied to compliance with location sharing—something that was never disclosed when I joined. I wouldn’t have referred people if I knew the terms would keep shifting. This feels like a bait-and-switch. I met the original requirements in good faith, and they moved the goalposts afterward. I’m asking Helium Mobile to honor the 30-day timeline for users who participated before the changes. DO NOT REFER FOR THEM YOU WILL NOT BE REWARDED.

Yikes. Originally joined because someone sent me the referral link. I convinced over 10 people to sign up believing that the referral system was legit. Customer service told me to wait 30 days and then I could redeem the cloud points. After 30 days a new person said wait either 60 or 90 days, "Sorry, we changed the rules." What a shady group to not honor the things they say and furthermore no apology or anything. Just brush the customer to the side and pretend you don't owe any money. Obviously can't post pictures here but believe me all of the conversations were saved on my end and they'll be a part of the reviews across every social media site. Only $70 in gift cards and they tried to slight me over that? As I said in the beginning, yikes! I'll spread the experience as well as if not better than I spread the referrals to this scam company the first go around.