Helium MobileReviews of hellohelium.com

I was a Helium Mobile customer since July 2025 on the Zero Plan. My account was unexpectedly disabled in January 2026, even though I never fully used my monthly resources and consistently followed the rules. I completed identity verification as requested and did not engage in any excessive or abusive behavior. The account functioned normally until I was required to add payment information for taxes and fees. While attempting to comply, I tried adding multiple debit and credit cards, but all were declined. During this time, I worked with support (Ken, Sam, Patrick, Michelle) to resolve both billing and identity verification issues. Shortly after, my account was canceled and labeled as associated with fraudulent or rewards-gaming activity — a conclusion I do not understand. Support was inconsistent and fragmented. I had to go back and forth through numerous emails for identity verification, and again through many more messages just to obtain port-out information. In several instances, each new agent claimed the previous representative was no longer available, forcing me to restart the process. I contacted support within 60 day window to port my number, but responses were delayed and often contradictory. At one point, I was incorrectly told my number had already been ported. Despite repeated escalations, I never received the required port-out details, and my number was ultimately reassigned to another customer. Helium Mobile’s handling of account cancellation and number porting was disorganized, unprofessional, and confusing. This experience caused significant stress and inconvenience. I am extremely disappointed and cannot recommend their service to anyone who values keeping their phone number.

Really shady. Acceptable service. However support is bad and they require you to upload your photo and ID every time you want to make a change.

I keep getting charged $0.63 for a Helium Mobile subscription I never used. I already cancelled my plan and deleted my account. They said it’s 0$ but they lie. I never used the phone number or app. Please stop these charges immediately.

Helium Mobile lied and conducted a bait-and-switch on their "forever"plan. It was clearly advertised and communicated that the rates would never increase for being an early supporter. The company is no longer trustyworthy or credible. Very sad this happened, but I am moving elsewhere and waiting for class action lawsuits. This will likely be the end of them, imo.

Raised prices and now requested DL and pictures!! To store for 3 years on some 3rd party site! If you care about privacy not the place to go..

Scam company!! Stay away!! They lied to their customers about forever pricing. They promised $5 unlimited for as long as you were a customer and didn’t change it cancel your plan to beta users and now they are trying to say they never promised this even though there is physical evidence of it! Update… The problem is it said FOREVER! I hope helium goes under for misleading its early adopters!!!

Have been using this provider for some time and was over pretty happy until yesterday. My credit card on file expired and I tried adding a new one but somehow in order to do it and keep using service I have to upload my id and provide face verification for " my own safety to prevent fraud. I am sorry the card is on my name on my address I provided my dob and all the details...why do I have to share this sensitive data with this service provider? What they do with my data and how they protect it...seems bizarre to force this type of verification with existing loyal customer for a simple payment method update...prices went up also recently

This company has bait and switch pricing. They offer one price that was promised to be as long as you maintain your account but increase the price on their beta pricing when it suits them. They also market free accounts to increase numbers of users but months later, that free account is no longer free as the users now have to pay taxes and fees. Unethical business behavior. Response to Helium Mobile's Response on 01/21/2026: Helium Mobile promotes the promise to keep their promo prices As Long As They (the customer) Remain a Subscriber. They couch their terms by switching their bait after the fact. See their terms as marketed to the public on Reddit forums with screenshot (which can't be linked in this review). But it says, "Participating users will receive the Unlimited Plan Beta price for as long as they remain a Helium Mobile subscriber...." Their terms and "promises" to the public is just as legally important as their boiler-point terms that they changed after the fact. Which one controls? It will be up to a court if litigated. But even without litigation, they appear to act as a slimy company, pumping up their customer base to add value to maybe one day sell the company--but potential purchasers should do their due diligence in knowing that many of their customers were subject to this type of bait and switch...whether legally or not...but their true customer base is substantially lower due to their gimmick in pumping up the numbers with the promotions of low to free cost--but it did not last. So companies interested in M&A with Helium Mobile should be aware that the company isn't likely worth what they portray themselves to be.