After finally speaking with those who work at HelloCosplay they resolved my issue with the order. It was not there doing nor mine. The mail carrier was kind enough to lose my Light Blue White Mixed Cosplay Long Wig. Thank you those at HelloCosplay for correcting this issue and processing a return.
Response from hellocosplayJul 25, 2014
Thank you very much dear customer, welcome shopping from us again! we will try our best to offer customers better products and service O(∩_∩)O
HE
HetaliaVocaloidLover
Awesome, but a little weird xD
I'm a girl from Sweden who bought a KAITO Shion Vocaloid1-cosplay, which included scarf, coat and pants. It was awesome~ It looked great on me, a little too large but that's my mother's fault xD
It was just one weird thing... the coat was veeeerryyy long. The zipper on KAITO's coat is meant to end around his bellybutton, but mine ended around my knees. O.O
I don't think I wrote it should be THAT long. 0.0
And another weird thing is that my mother, aunt and I sent our order, but then didn't get any confirmation... my aunt had to send a mail some days later until they replied. =P
But in all other ways it was great!~ ^^
It was cool and nice, it fits kinda good and I am so happy to finally get to cosplay the best Vocaloid ever made. :3
It was not expensive, even if it was absolutely worth every single piece of money. And it came really fast, even though I live in Sweden, it took around a week since the mail we sent and I think that's very fast x3
I'll buy my next cosplay costume at Hellocosplay too >u<
Next time, it's gonna be a RUSSIA cosplay! ^J^
Thank you for your awesome service~
And sorry for my bad English OnO
//Hugs and kisses from Kailliz ^w^
Response from hellocosplayAug 27, 2013
Dear Customer,
Thank you for your order on our website www.hellocosplay.com, your suggestions, comments, and appreciations are most welcome to be shared with us.
However, we have to say, the website www.trustpilot.com is definitely not a respectable website, which ignore the true feeling of the customers, reveal their privacies, connive at the vicious competitions. What’s more, it deletes our positive feedbacks at will, which indicates that it has a long way to go to be a fair website.
We feel ashamed of this kind of website, and from now on, we won’t comment on anything through this website, and we reserve the right to sue this website in the future.
If you wonder how terrible this website is, maybe you could refer to this link: http://www.trustpilot.com/review/www.trustpilot.com.
Any question, feel free to contact us, both [email protected] and [email protected] are available email address.
We will commit ourselves to offering much better cosplay and service to you, dear customer. Hope we could make development hand in hand.
Best regards!
Thank you for your time!
YN
Yu N.
Very pleased, I'll probably buy again!
I bought the Persona 4 Male school uniform, and I'm really happy with it. It fits absolutely perfectly, it looks great and is nice quality.
I have two minor problems, they aren't very important but I feel I should mention them.
It took three weeks for the costume to be made. I understand that it was custom ordered and tailor made, but I've used other companies that can finish the project in days.
This one might just be because I live in a very remote place in Canada, but there were extra fees to be paid for shipping. I paid HelloCosplay the 150$ they asked, but later I was contacted by Loomis Express (the shipping company) and was asked for another 30$. I wasn't intending on paying more than 150$, but I suppose it couldn't be helped.
The one suggestion I have for HelloCosplay-If you could put a note of some sort on your website saying that using Loomis costs another 30$, it would be greatly appreciated. Other than that, I am happy with the final result, keep up the good work!
Response from hellocosplayAug 27, 2013
Dear Customer,
Thank you for your order on our website www.hellocosplay.com, your suggestions, comments, and appreciations are most welcome to be shared with us.
However, we have to say, the website www.trustpilot.com is definitely not a respectable website, which ignore the true feeling of the customers, reveal their privacies, connive at the vicious competitions. What’s more, it deletes our positive feedbacks at will, which indicates that it has a long way to go to be a fair website.
We feel ashamed of this kind of website, and from now on, we won’t comment on anything through this website, and we reserve the right to sue this website in the future.
If you wonder how terrible this website is, maybe you could refer to this link: http://www.trustpilot.com/review/www.trustpilot.com.
Any question, feel free to contact us, both [email protected] and [email protected] are available email address.
We will commit ourselves to offering much better cosplay and service to you, dear customer. Hope we could make development hand in hand.
Best regards!
Thank you for your time!
MA
Mazie
*I* was happy with it
I purchased the full Black Rock Shooter costume...$150. Was it worth it? Almost certainly not. I probably could've found most of the stuff for much cheaper at the nearest thrift store. But I was still happy with it. It shipped on time, customer service was pretty decent, and even though the material was far from high quality, the costume is still holding up even now. Not the best, but not the worst. They didn't lie about any fees or anything, they didn't hijack my account, and considering how quickly the costume came, all in all, I was (and still am) thrilled. It looked EXACTLY like the picture, and while I had to do a little touching up here and there, it was still MUCH easier, though more expensive, than building the costume myself. I am very pleased with them.
Response from hellocosplayAug 27, 2013
Dear Customer,
Thank you for your order on our website www.hellocosplay.com, your suggestions, comments, and appreciations are most welcome to be shared with us.
However, we have to say, the website www.trustpilot.com is definitely not a respectable website, which ignore the true feeling of the customers, reveal their privacies, connive at the vicious competitions. What’s more, it deletes our positive feedbacks at will, which indicates that it has a long way to go to be a fair website.
We feel ashamed of this kind of website, and from now on, we won’t comment on anything through this website, and we reserve the right to sue this website in the future.
If you wonder how terrible this website is, maybe you could refer to this link: http://www.trustpilot.com/review/www.trustpilot.com.
Any question, feel free to contact us, both [email protected] and [email protected] are available email address.
We will commit ourselves to offering much better cosplay and service to you, dear customer. Hope we could make development hand in hand.
Best regards!
Thank you for your time!
FI
FitnessGypsy I.
Not quality, but a great base product for costumes.
I ordered a gothic ball gown with petticoat. I had excellent communication, although a little spotty considering the language barrier. I gave precise measurements and instructions. I had a large portion of the dress changed to a different color, so the person I was emailing with wanted to double check. Fit was great when I got it in the mail.
It's cheap materials and cheap labor. The quality is NOT built to last at all. Reinforcements are needed if you want to wear it more than a few times. Hoop skirt was of poor quality, the seems holding in the wire were falling apart. Cheap buttons and cheap looking "lace" around the collar and arm cuffs. Velcro and invisible zipper in the back. Corset loops already ripping.
Choosing a color out of the color blocks was a little nerve wracking. I picked #32 and it came out more like #106. I'm happy with the color though. I knew it was going to come out lighter.
It took about a month for them to make my dress. I contacted them via email and quickly got a response saying it would be done shortly. Two days later it was at my doorstep. When I originally paid for my product I was unsure which shipping to use. I paid $5 extra to have it shipped via UPS when it got to the states. It was shipped DHL the whole way. I emailed the same person who had excellent contact with me the entire time about receiving a refund and I got no response.
I'm leaving my order number because I see they are on point in responding to reviews.
Overall, I'm super happy with my purchase and got exactly what I expected. If I ever need anything extravagant like another ball gown again, I will order from here.
Thanks,
Order # 36769
Response from hellocosplayMay 23, 2013
Thank you very much dear customer, welcome shopping from us again! we will try our best to offer customers better products and service O(∩_∩)O
IS
Isabella
Godt og dårligt
Jeg modtog mit cosplay efter en uges tid. Det var i fin stand og god kvalitet.
Men så modtog jeg en regning fra UPS om fragt. Men fragten havde jeg allerede betalt på deres side, så det kunne jeg ikke forstå.
Men god kvalitet. Man skal bare regne med at der kommer lidt uventet oven i prisen.
Response from hellocosplayJul 21, 2012
dear customer, thank you for your feedback, you are an old customer of our company, have placed two orders on our site, we are so glad to see you are satisfied with our service and products.
about the extra fee you payed, we are glad to explain here:
As you are in Denmark, your customs are very strict, when you purchase goods from other countries, your customs will require you to pay customs duties. Your customs authorizes UPS to charge you in the delivery of goods of this tariff. That is what you mentioned "the payment of additional fees".
Generally customers in countries like the United States or Australia do not have to pay to the Customs because their customs are not strict, customers in Denmark, Germany or Italy may need to pay customs duties because of the strict customs.
When you purchase from our site , you only payed for the making cost of the goods and the shipping cost, tariff is not included (Please read the shipping instructions of our site), so the tariff need to be paid by you.
Pls do not worry dear customer, your tariffs is charged according to the value of your package, based on law, it will not be very expensive.
we are so sorry for the misunderstanding, if you have any more question, pls feel free to contact our customer service, we will reply your mail ASAP.
welcome purchase from us again :)