hellocosplayReviews of hellocosplay.com

I ordered an 11th Doctor dress from hellocosplay in November for a sci-fi party my friend was having. The product came very quickly, but was dreadfully made. I complained, and they sent a very genetic reply telling me that they were sorry and offered me a 10% discount to shut me up. I was very offended. After MONTHS of arguing with them, I sent back the dress at MY OWN expense, only to have them turn around and tell me that 'the perfume was too heavy'! I never sprayed anything on this dress! Now they are trying to get me to admit to something I didn't do. I have now spent close to $200 on this dress and have absolutely nothing to show for it. Hellocosplay are by far the worst company I have ever dealt with. They are money hungry pigs who do not deserve to be in business. They are a SCAM! DO NOT BUY!!

J'ai commandé deux cosplays qui sont arrivés rapidement et pour lesquels nous n'avons rien à dire, ils sont très bien fait. Mais lorsque DHL est venu livrer, on m'a réclamé 21 euros supplémentaires (ma commande s'élevait déjà à 188 euros avec les frais d'envoi) pour une TVA sur marchandise. J'ai bien regardé sur le site, mais il n'y avait aucune information à ce sujet. J'ai envoyé un mail au vendeur, mais, s'il répondait avant la réception, maintenant, il reste silencieux. Aucune explication, aucun dédommagement. Je devais commander d'autres pièces, je vais le faire ailleurs ! Je n'ai jamais eu ce genre de problème avec d'autres vendeurs, il faudrait que Hellocosplay revoie sa politique de vente.

I ordered two wigs from HelloCosplay. One was perfect, the other a good two inches shorter and the style slightly different. I looked on their website and found the slightly different one with a similar name( which BTW is labeled shorter). Acceptable mix up right? Most companies would either send out the correct product or atleast refund. Not HelloCosplay! After sending pictures, measurements, etc...I'm told I have the right wig, and I'm measuring wrong. Which is funny because the other wig I ordered measures fine, and I'm measuring the same way. I am also told they have a number system the follow, although there is no number on the wig or the invoice. After much back and forth, they offer me 15% off the wig I did not order. Which I cannot use. Why would anyone want 15% off something they did not order? Or I could pay to return the wig to China, which would cost about $20. Either way I'm stuck paying for their mistake. Completely unreasonable, I would never trust them with an order again updated for HelloCosplay reply: First off, I did not receive any refund from Hellocosplay. I had to file a complaint with Paypal which they refused to respond to. I had to wait for it to expire, then Paypal credited me the cost of the wig and the $5 extra I spent on shipping. Thank You Paypal! Second, I ordered 2 wigs, measured them the same way. One measured correctly, the other did not. How do they check and check that through a photo? Both wigs were in unmarked bags, invoice said "wig". That's it! What were they checking and checking? Third, I find it interesting HelloCosplay would bring up "the principle" of it, as if them making a mistake is so incredibly inconceivable to them. As if it's totally logical for me to shell out another $10 on top of the $30 I already paid for a wig I did not order, or how about 10% off something you can't use. That is what you are dealing with when you order from them.