Yolanda B.
Atrocious Customer Service
The customer service at this place is atrocious. You are better off going to your own doctor. Getting refills requires jumping through hoops only to be left in the dark. No one responds and doctors deflect. Your customer service rivals Facebook.
Response from Clear HealthSep 9, 2023
Hi Yolanda - Thank you for bringing this to our attention. We truly apologize for the experience you’ve had with our customer service, and we appreciate your feedback. Our goal is to work with each patient closely and ensure everyone is receiving a positive and worry-free experience during the treatment process; however, we fell short in your case. Please accept our most sincere apologies. We're dedicated to making this right for you. If you’re comfortable sharing more details privately, please reach out to me directly at [email protected]. In the meantime, our staff will reach out to you as well. We value your feedback as it helps us identify areas for improvement. Rest assured, we will do everything in our power to ensure a smoother experience moving forward. Taylor W Patient Success Lead