HellocleanersReviews of hellocleaners.us

Customer service was very patient, caring and respectful, would recommend

We booked Hello Cleaners a month in advanced to secure our Move In cleaning and deep carpet cleaning. We are moving from out of town so we wanted to make sure that everything was planned accordingly and we can make sure that we are there and coordinate other appointments for our new house. I checked in 4 days before to make sure we are all set and they confirmed the time and date. 10 minutes before they were supposed to arrive I received a call they double booked and they were not going to come until 3 hours later. That was the first issue as we scheduled other appointments that day and cause a lot of issues. Then as they were cleaning they told me anything with a door closed was all completed. I went to check and only half of the room was cleaned in EVERY room. Vents had dust in them. Walls were dirty. Showers were NOT touched. Whole rooms were not even touched but the door was closed. I had them go back multiple times to tell them to clean areas. No one was checking The cleaning was $1000 and was not worth it. I would NOT recommend.

It was easy to schedule. Communication was excellent. They did a great job cleaning the home. Very pleased. Thank you.

Book HelloClean the day before I needed our rental cleaned out. They were amazing and did such a great job. It looked like new. Would recommend.

What was quoted was NOT what was completed. We were told a team was coming all day to complete the full top to bottom clean. One worker and a helper showed up 2 hours early, did not finish and stole from my parents They actually tried to cash their checks. When we notify management they were not accountable. They DO NOT do back ground checks on their cleaning help.

If I could leave less than 1 star I would !!! They sent contractors out that did nothing! The team they sent to my new house for a move in clean lied about cleaning anything (they wiped down the kitchen island and a couple surfaces and that’s it) and did not do the detailed cleaning they were paid for. When I addressed the issue with Hellocleaners they offered a small discount (less than $90 off the 600+ bill) or to have the same team come back and « redo » the cleaning they didn’t do in the first place. Do yourself a favor and hire a local company to you and don’t use Hellocleaners. I’m 8 months pregnant, physically unable to do the job myself and am now out over $500 for nothing!

Very polite and professional.

They moved and then cancelled my service 2 times the day of the appointment, hours after they were supposed to arrive. The subcontractor kept my money I paid upfront despite the service not being completed and the invoices for the services say they are “past due” even though no one ever came to my apartment to clean. THIS IS A SCAM, DONT PAY THEM A CENT!!!