HellocleanersReviews of hellocleaners.us

**Extremely Disappointing Experience — No Cleaning, Unprofessional Service, and Property Damage** I had a terrible experience with this cleaning company and would not recommend them based on my experience. First, the cleaning team arrived more than an hour late. Three people showed up, including a child who was being used as a translator. The main cleaner did not speak English and appeared unable to understand the cleaning services I had requested. After suddenly calling someone from the office, the cleaner left without performing any cleaning at all. To make matters worse, the child struck cleaning equipment against the corner of my wall and damaged the freshly painted drywall. So, the team arrived late, provided no cleaning service, and left me with additional damage to my property. This is completely unacceptable. I am requesting a full refund of the fee I paid and for the company to repair the damaged wall at its own expense. I am extremely disappointed with the lack of professionalism and the way this situation was handled. I hope management takes responsibility and resolves this matter promptly. **I would advise anyone considering this company to think carefully before booking.**

After a flood requiring extensive tare out and rebuild, I spent over 10 days emailing back and forth with Hello Cleaners for a cleaning service estimate. I had to request several changes to the estimate each taking a couple/few days by email. Back and forth several times for my review and still changes were incorrect. When I finally got the adjustments made, I received a notice to schedule and chose a date. The next day I received a message that they were not providing service in my area!!..even though they had my full address on every updated estimate they sent!!..Very aggravating and a waste of time...the site is difficult to navigate and there is apparently no person to person communication; a huge problem!! I would not recommend going down this rabbit hole!!

Booking was easy with no problems. I booked for a deep clean of our house and I sent pictures of the rooms as requested after our floors had just been refinished. All furnishings had been removed for the refinishing job. I was invoiced 3 different times before any work commenced and I specifically indicated that I wasn’t going to pay until services had arrived. 9 am start time arrives and team was a no-show as we waited for 2 + hours after management said that they had made numerous attempts to contact them.

I booked HelloCleaners for a move-in/move-out cleaning because I had new tenants moving into my home on October 1. Unfortunately, this turned into an extremely frustrating and unreliable experience. The service was canceled/rescheduled more than once, despite me repeatedly explaining that I had a firm deadline because tenants were moving in. After the first issue, I worked with the company to reschedule and did everything I could to make the job easier for their cleaners. When they expressed concerns about items still being in the home, I specifically gave them permission to move anything that was in their way outside so they could complete the cleaning. The house was already almost completely empty. They rescheduled me again for September 30 — literally the day before my tenants were scheduled to move in. I sent detailed instructions about the areas that needed attention and made sure they knew they could move anything necessary to complete the job. Then they canceled the service AGAIN. That left me scrambling at the last minute to figure out how to get an entire house cleaned before my tenants arrived. What makes this especially disappointing is that my invoice was for $444.54 and included three bedrooms, two bathrooms, living areas/hallway, kitchen, refrigerator and oven cleaning, furniture cleaning, garage cleaning, and laundry room cleaning. This was not a small appointment or something I booked casually — it was specifically scheduled to prepare a home for new tenants. I understand that scheduling problems happen. What I don’t think is acceptable is repeatedly rescheduling a time-sensitive move-out cleaning and then canceling again at the last minute after the customer has already worked with you to address the concerns that caused the previous issue. I gave them multiple opportunities to complete the service, communicated clearly, and tried to accommodate their cleaners. In the end, I was left without the cleaning service I had planned around right before my tenants’ move-in. Based on my experience, I would not use this company again. Reliability matters tremendously when someone is depending on a cleaning company for a move-in or move-out deadline.

I used the deep cleaning service through hellocleaners in the New Jersey area and the cleaning was horrible. Multiple areas were missed that were spelled out in the description of work and included on the quote. My house was not move in ready and it disrupted the entire move in process. The customer service team was not helpful or accommodating for a full refund when pictures and videos were provided showing all the items that were missed. The team offered to have the house re-cleaned and sent the same cleaning crew that provided the horrible service despite specifically requesting another team complete the re-clean.

Very disappointing experience. I would not recommend this company based on my experience. Getting the quote was easy, and the price seemed reasonable for the amount of cleaning that needed to be done. Unfortunately, the actual service did not come close to meeting my expectations. My appointment was scheduled for a specific time, yet the cleaner showed up **four hours early**. My husband works overnight, and I had intentionally scheduled the cleaning around his schedule because I wanted him out of the house when the cleaning started. Showing up four hours early completely disregarded that. I was also told afterward that this job should have had **two cleaners**, but only one person showed up. The biggest issue, however, was the quality of the cleaning—or lack thereof. Things were not moved to clean underneath them. Instead, the cleaner simply cleaned around everything. Surfaces were left dusty and not properly wiped down. The third bedroom, which I was charged to have cleaned, was barely touched. I was also specifically charged for **pet-hair removal**, yet the cleaner showed up without the proper equipment or supplies to actually remove the pet hair. My own vacuum was used, even though it needed to be cleaned and repaired, and it obviously wasn't capable of doing the job properly. There was absolutely no attention to detail. The entire cleaning felt rushed and consisted of wiping around things and moving on to the next area. This was nowhere near the thorough cleaning I believed I was paying for. I paid **over $400, including the tip**, and honestly expected to come home to a clean house and finally be able to relax without worrying about cleaning for a few days. Instead, I was left disappointed and will now have to pay another company to do the job I already paid to have done. The company did refund $100, which I appreciate, but that does not change the fact that the service was not what I paid for. **If you're looking for a thorough, detailed cleaning, I would strongly recommend looking elsewhere.** I will be using a local cleaning company from now on.

Scheduled for a deep clean beginning at 1030. Company said around 1130am someone would arrive soon. Noticed no one had been there at 1pm, company stated wait 20 more minutes.... nothing. Company never stated they would accommodate in any way so refused the service as they were at least going to be 3.5 hours late. Paid over $900 for a scam like experience.

I would leave a review less than 1 stars for how terrible of a job they did for my grandfather. They barely had cleaned ANY of the floors in his home including carpet. They left so many streak marks on the floors in my grandfathers kitchen, as well as many very noticeable stains left in the hardwood in multiple rooms. The carpet was legitimately cleaned terrible showing they barely went through the carpet with their vacuum cleaner. I cannot express how deeply I am dissatisfied with the services my grandfather received. Absolute outrage.