HelkayReviews of helkay.com

This is modern day thievery. You will likely be taken for an aggravating never ending dream of promises that won’t be fulfilled. I actually tracked my order to Jackson Tennessee. My address is in Jackson Mississippi. I reported the problem and they assured that they would reship. I never received my order and have not been refunded. I’m at a loss with no avenue for recourse. I believe it’s a ghost site and they’re actually in China along with our money.

They are now vicoo Same scam business different name

BUYER BEWARE!!!!! Absolutely the same story it’s a scam website who claims to ship your merchandise to you however it will never make it. They say they will Re-ship and than you will get an email saying they will refund your money which again you will never receive. Lucky I used PayPal who refunded my money. I ordered on Dec 11th and just now getting my money back. Worst part of it, it was a Christmas gift.

Do not order from this website they are not a good company and their customer service is crap…. I ordered something from them and my package made it as far as Cleburne Texas far from where I live. I can no longer track my package because last information was it was delivered to a mailbox in Cleburne Texas…. Again I do not live in Cleburne Texas I live close to midland Texas. I have reached out to customer service 4 times and have gotten nothing back from them I’ve lost my money. Please people do not order from this company you will loose your money and when you reach out to customer service you will be ignored. I’m so so made I’ve realized I’m not getting a refund because they will not answer to not one of my 4 emails I’ve sent to them.

Same as all the rest. Ordered Jan 2, contacted on Jan 13 saying it was shipped. On Jan 31 I responded to email indicating I had not received anything, received a response email saying one would be re-shipped. Then I opened these reviews. Contacted Pay Pal and was reimbursed.

We were told is was being shipped, we still have not received it. No word from them.

Same issue as everyone here. Ordered product(log splitter) fell for the 1/2 price as other sites. Shipping tracking email said delivered to another city. When I tried to track using the number provided it did not exist. Emailed company several times and did not receive a repsonse. I was lucky to use PayPal and started a claim with them. website is now helkayshop.com.

Do not purchase from this sham! Ordered log splitter. The tracking went to a completely different state. Inquired at their email of helkay AT 163.com numerous times. They would respond a few days after the inquiry and asked if I wanted another to be shipped or reimbursed. After the next did not ever ship, I requested a reimbursement. They agreed and it would appear within 10 business days - still no reimbursement. This all began on Nov. 21, 2022. Terrible company that steals peoples Christmas presents and hard earned money! Scammers!