customer
The following error often occurs
The following error often occurs: "502 Bad Gateway nginx"
Response from HelioHostMay 20, 2026
Thanks for taking the time to leave a review, Lafl. The reason you see a 502 error is because Apache needs to restart. On Tommy and Johnny you can see a 502 error for a bit until the Apache restart finishes. This is because there are so many domains on those plans. We think this is good enough for a free plan, but we understand that some people want better uptime so we released a new server named Morty where you will never see a 502 error. It looks like you donated $9 in 2021, and another $5 in 2025. I can give you a free trial of Morty if you'd like to see what it's like to not have 502 errors. If you'd like to stay on Morty it only costs $1 per month which isn't too bad considering you've been willing to donate to us in the past. Let us know if you're interested. Hopefully after you see how much faster and how much better the uptime is on Morty you'll consider increasing your rating to 5 stars.