HeliDirectReviews of helidirect.com

Had a horrible buying experience with Halle direct. I Purchased a helicopter and it did not work out of the box. I had several guys at the Flying Field look at it, and they say it is definitely something in the transmitter or receiver, but clearly it does not work I sent it back for a refund. They said they “tested it“ and sent me back the original helicopter and gave me a one dollar refund to make it look like I received the refund. The broken Helicopter does still does not work. Horrible customer service, and deceptive business practices. I’m now having to go through my credit card company to get the original refund that was due me. Save yourself the headache and buy from somebody else. These guys are clearly not worth your time nor your money that they cling onto so dearly.

Buyer Beware! I was solicited by Helidirect for a T Rex 550 X, price was good so I wanted to purchase. I put in cart and proceeded to check out. The price was $200 more than advertised. I contacted customer service, they said might be a glitch in system they would get back, I had to contact them and was told nothing could be done.Very deceptive practices, I don’t trust this company.

ordered a vmar cub was well packed so i opened itup noticed the build book for a 62 inch plane, not 80 inch one big mess, inventored parts found no bag for the ailerons parts, the electric motor mount was for a small motor, said the lipo battery cound be6s 22.2v 4000o 5500 well with the nice battery boxinstalled in the nose put a 5000 lipo in the box stucked out 1 inch to 1.5 inches. so not being mad i called Helidirect 3 different times sent 3 emails to them have never heard from them i know they dont build the kit just sell them just wanted to get info to call who ever for maybe book and replacement parts SOOOOOO i want buy from the company again the internet has to have better places to buy from O buy the way iam 67 started building kits 1975 .

I would not waste your time with this company, very poor customer service and coupon codes they send through email do not work. I had a legitimate issue and they just ignored me. Another lost customer…

It was really easy to find what I needed, also very good customer support, would recommend.

I bought one trax align 300x dfc and they sent me defective one and I did not pay attention until today that I found flybar system to set it up The custome service knew what is going on of this item but they sent it on purpose to me Please dont trust these people otherwise you are losing money that I lost

I ordered a third Helicopter from HD, a miniature aircraft fury 57. There was a manufacturers defect in the head. I called Min. Aircraft and HD, took a few pictures and submitted them, and had a new part at my house in four days, they were pleasant to deal with and didn't do anything but be helpful. Sometimes things happen and everyone in the distribution chain helped out. But I didnt call there and act like it was the end of the world,I acted like a gentleman and got treated like one, its pretty simple. David Le as always is the goto guy that fixes problems, HD is just a solid place

Helidirect sent a bad Quad and then charged me $371 in restocking fees. This is criminal. DO NOT BUY FROM THIS SELLER!