HeliDirectReviews of helidirect.com

WOW is the only word that describes Patrick & HeliDirect. I understand when electronics go south. I even understand an item not being in stock. But Patrick made my replacement absoulty painless, simple and I am a very happy camper. Their is not a better company with better customer service or with a better selection of sponsored pilots. Thank you HeliDirect Ron W. Grand Prairie, Texas

I attempted to purchase two sale items from HD and my order was promptly cancelled the next day. When I inquired as to why my order was cancelled they informed me that they did not have the product to fulfil my order. Sounds suspicious but so be it. 1 day later my card is charged the full amount of the order that was cancelled. They now tell me that it will take a week for my refund to be processed. Terrible buying experience and will never buy from Helidirect again. After getting on to leave this review it seems that bad customer service and business practices are an ongoing and unresolved issue for Helidirect.

They told me shipping would be 5 to 7 days. It's been twenty days still no package. Is no help from hell direct.l will never use this company again. Customer service total liars deniers. The people that work at this company have no integrity.

Dont get the free shipping. Still waiting on my package over a week later. Ten days to get it. Tracking wasnt updated til the last day. Leaving me wondering where it was and when I would get it. Recieved in good condition.

Called the other day for some help with the push/pull bar on the XL Power NME 700, was told that I would get a call back...never did. Called and left a message, still nothing and it's now 12 in the afternoon. Hopefully I'm done buying all the parts I need from them because their customer service sucks. Going through Amain Hobbies from now on.

I received the flywing FW450 V3L RTF version helicopter a spare battery, and pulse battery checker as a birthday gift from a friend who lives in Canada. Of course all of this came before my birthday one box arrived on the 27th of February and the other on the 28th so I waited for my birthday which was this month March and opened the 2 boxes that had arrived on 2 separate days close to three weeks before my birthday. As soon as I saw the name flywing I was not thrilled this thing has had nothing but issues in all renditions of this particular model. The following afternoon though I went ahead and proceeded to charge the batteries just to find out one of them was DOA I put the good battery on to charge and made contact with this entity and informed them that I need a replacement battery as one was no good. That evening I calibrated the GPS set the auto invert feature to on put the battery in the heli went ahead and checked if the GPS was working and the first 2 time were good. I went got something to eat and took care of a couple things and a little more than an hour and a half latter decided to check it one more time then put the model away for the evening. I turn on the transmitter plugged the battery in and just before the normal power up routine with the swash plate movement and such I hear a distinct electronic hiss and pop. No GPS green light this time,I tried it again and nothing at this point I concluded that what I had heard was something in the GPS module failing. I took the tail boom off put it away for the night. The following day I got a reply from this entity about the DOA battery it certainly didnt' sit well with me it was stated "You have a bad battery? let me know." No legitimate business would ever reply to a customer like that. I replied to this by asking that they send return shipping labels so that I can return the entire thing and asked them to refund the money to my friend who bought it I was not snippy I described all that had happened the night before with the GPS and my suspicions that it had burnt out. I got a reply stating "I can not do refund, I do only warranty for you I do send you return shipping label I will inspect and see what is wrong with kit please advise" Knowing what I know now I did not reply to that they want to use those return shipping labels as proof in a court that they actually had done something when in reality they won't and do not intend to, this is well established. I immediately typed consumer fraud helidirect into my browser and bingo!!! Having seen all I needed to see yesterday I filed a formal complaint of consumer fraud with the federal trade commission,and will be sending a printed complaint form to the Indiana state attorney general's office as well. I would suggest if you have had the same experience as I have with this entity that you do the same this does guarantee you a refund but this seems to be a habitual act these people are committing and it will certainly help to prevent anyone else becoming a prospective victim. And you do not have to live here to file a complaint against a business that is committing fraud here. The BBB does not recognize this entity as a legitimate business and rates it as an F. And why are they claiming to be in Massachusetts on facebook but the link on their facebook page leads to Indiana? I know this is not unheard of but seems fishy to me. At any rate I've taken the batteries out of the transmitter put everything back as it was when I opened it up I don't intend to try to fly this thing ever. I contacted my friend and told her to do a charge back and hope that works out.

Great product ! customer service rep Patrick was terrible. He ruined this company for me. We live a life of RC cars. I have never tried to return anything RC related. I will probably never buy from HeliDirect again due to Patrick. He declined my return, car was never driven. He said you plugged the car in for the first time, you broke it, no exception. Thanks to an RC buddy this car problem is solved for us and love the car.

Bought a furitek118 from here. Broke first 2 minutes. Reached out sent pictures. Sent item back , they lie about condition. Send it back not fixed , no new parts. Not even my broken parts came back. Worst customer service I’ve ever experienced. You have a curtain amount of responsibility when you sell something. They take none. Buy somewhere else.