MELANIE S.
If I could rate it a zero I would
If I could rate it a zero I would! I ordered two pieces of jewellery. I was a little suspicious of ordering off a site on Facebook. ‘Helen’ seemed to be the epitome of the perfect handcrafted jewellery. I now believe Helen is simply AI produced! The company is apparently based in Utah, but the jewellery arrived from china! Packaged like Aliexpress, and as cheap looking, despite paying nearly NZ$100! My requested refund for unsatisfactory goods, as per their website, was met with a 50% discount on another purchase. Apparently the store is closing down, but I believe this is simply to encourage you to buy, or maybe that they will trade under another name. The jewellery is cheap! The prices are expensive. I believe it is a complete scam!! Do not purchase from them. Go to a local store.
Response from Helen's GemsDec 28, 2024
Dear Melanie, we’re very sorry to hear about your experience. Unfortunately, there are many copycat sellers impersonating Helen’s Gems and using our designs to sell substandard products. Helen’s Gems is a small, handcrafted jewelry boutique based in Utah, and we always recommend ordering directly through our official website: helens-gems.com. If you believe you’ve been affected by a counterfeit seller, please reach out to us at [email protected] or call us at (435) 264-9302 so we can assist you further. We genuinely value your feedback and are here to help. Thank you!