Helen's Gems Reviews | Read Customer Reviews of helens-gems.com

Helen's Gems Reviews | Read Customer Reviews of helens-gems.com

Helen's Gems reviews

Showing 196 reviews with 1 star · Clear filters

Suzanne
Dec 30, 2024
Very poor merchandise
The jewelry that I ordered was not the same color as advertised….my order took over 30 days to arrive… too late for Christmas!!! Do not order!!!!
Response from Helen's GemsJan 3, 2025
We’re very sorry to hear about your experience. Unfortunately, we couldn’t locate your order in our system, which makes us believe you may have been affected by a copycat seller impersonating our brand. To ensure you receive authentic handcrafted pieces, please only order from our official website: helens-gems.com. If you need any assistance, please feel free to reach out to us at [email protected] or call (435) 264-9302. We truly appreciate your understanding as we work to address these issues.
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Jadwiga C.
Dec 28, 2024
Helen's Gems is this a scam?
Hi! I am writing once again because I have not received my order. I try to reach out once again and I did received a text asking me for my order number so they can help me? This morning at 3 am? Is this a joke I have been writing and calling since December 14 up until now December 28. They should have my name and order number because I have told them over and over again that it has not left their store. And to please cancel my order and credit my account. Is this a scam?
Response from Helen's GemsDec 28, 2024
Dear Jadwiga, We are deeply sorry to hear about your experience and the ongoing frustration this has caused. Unfortunately, there are currently many copycat sellers impersonating our brand, and we were unable to locate your order details in our system. To ensure a safe shopping experience, we kindly ask that you confirm your order was placed directly through our official website: helens-gems.com. If it was, please reach out to us directly at [email protected] or call us at (435) 264-9302, and we’ll assist you immediately. We understand the urgency and will do our very best to resolve this matter for you. Thank you for bringing this to our attention, and we’re here to help make this right.
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Tanya P.
Dec 26, 2024
Made an order
Made an order, as soon as i registered got emails but not a confirmation of an order number. Want to cancel but dont know how without an order an order number. This feels like a scam, have reported to the police, insta and facebook
Response from Helen's GemsDec 28, 2024
Dear Tanya, we’re sorry to hear about your concerns. Please check your spam or promotions folder, as sometimes order confirmation emails can end up there. If you don’t find it, please ensure that your order was placed directly through our official website: helens-gems.com. Unfortunately, there are many copycat sites impersonating our brand. If you need further assistance, feel free to reach out to us at [email protected] or call us at (435) 264-9302. We’re here to help!
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Vladimir P.
Dec 26, 2024
Please avoid at all costs
Please avoid at all costs. No contact for 9 days after order. Only sent tracking info and shipped after we requested a refund. Jewelry finally came from some mysterious local address. All super shady. The jewelry is garbage. Not worth a dollar. This is probably just a front designed to scam people. They are unresponsive until you start a Paypal case. I cannot overstate how gross these people are. Hopefully they will go away if nobody buys from them.
Response from Helen's GemsDec 28, 2024
Dear Vladimir, we’re very sorry to hear about your experience. Unfortunately, we’re dealing with many copycat sellers impersonating our brand, and from your description, it sounds like you may not have received authentic jewelry from us. Please ensure that all orders are placed directly through our official website: helens-gems.com. If you believe there’s been a mix-up, or if you’d like assistance verifying your order, feel free to reach out to us at [email protected] or call us at (435) 264-9302. Thank you for bringing this to our attention—we’re here to help!
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debra S.
Dec 26, 2024
what you see on the website with the…
what you see on the website with the retired women with apron is a COMPLETE SCAM, I spent £160 for Christmas only recieved one packet behind my bucket tonight, opened and a load of rubbish from China! I am absolutely gutted, these items were bought for grandparents from my two profoundly disabled adults, I am absolutely disgusted, STEER CLEAR FROM THIS SITE
Response from Helen's GemsDec 28, 2024
Dear Debra, we’re truly sorry to hear about your experience. Unfortunately, we’re currently facing issues with copycat websites falsely impersonating our brand. From your description, it seems like you may have been affected by one of these fraudulent sellers. Please ensure that all orders are placed directly through our official website: helens-gems.com. We would be happy to assist you further—please feel free to reach out to us at [email protected] or call us at (435) 264-9302 so we can help resolve this. Thank you for bringing this to our attention, and we’re here to help in any way we can.
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Maddi
Dec 25, 2024
All of these rings are from AliExpress
All of these rings are from AliExpress, comes in the same packaging, when you google search the images from their website, it will lead you to an AliExpress page with the same item but for less than £1
Response from Helen's GemsDec 28, 2024
Dear Maddi, we’re very sorry to hear about your concerns. Unfortunately, we’re facing issues with copycat sellers using our designs and imagery to sell low-quality replicas. Helen’s Gems creates handcrafted, unique pieces, and we encourage all customers to purchase directly from our official website: helens-gems.com to ensure they receive authentic jewelry. If you’d like to share more details or need assistance, please don’t hesitate to contact us at [email protected] or call us at (435) 264-9302. We’re here to help!
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Chen
Dec 25, 2024
Fake company from China!!!
It’s a fake company from China. The page is generated by AI! Do not trust it! The items can be bought from Taobao with a much cheaper price!!!!!!
Response from Helen's GemsDec 28, 2024
Dear Chen, we’re sorry to hear about your concerns. Helen’s Gems is a small handcrafted jewelry boutique based in Utah, where all our pieces are lovingly made by hand. Unfortunately, there are many copycat sites using our designs and pretending to be us. To ensure you’re purchasing directly from us and receiving authentic jewelry, please visit our official website: helens-gems.com. If you have any questions or need assistance, feel free to reach out to us at [email protected] or call us at (435) 264-9302. We’re happy to help!
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Judy
Dec 24, 2024
I think this is all a con and I will…
I think this is all a con and I will report it to my account to stop payment!
Response from Helen's GemsDec 28, 2024
Dear Judy, we’re very sorry to hear about your concerns. Unfortunately, there are many copycat sites impersonating our brand, which can cause confusion. Please ensure that your order was placed directly through our official website: helens-gems.com. If you need help verifying your order or resolving any issues, please contact us at [email protected] or call us at (435) 264-9302. We’re here to assist you and ensure a safe shopping experience. Thank you!
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